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Employee Assistance Fact Sheets

The Department of Education and Training (DET) has engaged external Employee Assistance Program (EAP) provider, Optum to provide free, short-term, confidential counselling services for both staff and immediate family members and to provide confidential manager support services for all DET staff with supervisory responsibilities.

Counselling services provided by Optum - DET's external EAP provider

Optum Phone: 1800 604 640

Staff and immediate family members wishing to access free, confidential, short-term counselling services for work or non-work related issues are able to contact DET's external EAP provider, Optum on telephone 1800 604 640.

This is a 24/7 telephone number. Urgent after hours counselling requests will be put through to an on call counsellor. All non-urgent counselling requests received after hours will be booked to occur during business hours (8 am - 6 pm). No departmental referral to Optum is required.

Optum have a large number of counsellors located across the state in all major regional areas for staff wanting a face to face appointment. In smaller regional and more remote areas, Optum is able to provide telephone or video counselling.

All staff and their immediate family members are entitled to access up to four (4) counselling sessions per calendar year.

To book an appointment with an Optum counsellor, phone their telephone contact centre on 1800 604 640.

Manager Hotline service provided by Optum

Optum also provide a free, confidential Manager Hotline (telephone only) service for all DET staff who have supervisory responsibilities. Access to the Manager Hotline can also be made by contacting 1800 604 640.

Support for staff following a traumatic event or natural disaster

Immediately after a natural disaster, and during recovery efforts, it is common to experience some symptoms of psychological distress. With the support of colleagues, family and friends, most people will recover emotionally without the need for professional assistance. However, some people may be at risk of developing mental health problems without professional assistance. While some may benefit from psychological support almost immediately after a trauma such as a natural disaster, others may need to seek assistance weeks or even months afterwards.

Staff and immediate family members can contact the department's Employee Assistance Program (DET emloyees) (DETE employees only) provider, Optum on 1800 604 640 if they require telephone or face to face counselling after a natural disaster. There is a 24/7 emergency telephone counselling is available during the term and over the holiday periods.

Managers wanting advice on how to assist staff cope with the emotional aftermath of a natural disaster are also able to call the Manager Hotline on telephone 1800 604 640 for free, confidential consultations with senior advisors.

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This page was last reviewed on 27 Mar 2017

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