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Employee Assistance FAQs

Who do I call to access Employee Assistance?

If you are located at a School, EQ Education Regional Office or if you are a regionally based Early Childhood Education and Care (ECEC) staff member, please call the Employee Advisor located in your region.

If you are employed within a TAFE Institute, Training Queensland, Employment or based Central Office/CBD including our Coorparoo office and Disability Services Support Unit, Employee Assistance services are provided by external Employee Assistance provider, Davidson Trehaire Corpsych.

Is my conversation with an Employee Advisor confidential?

All conversations with an Employee Advisor are confidential, within the ethical boundaries of the professional codes of ethics. If the Employee Advisor is concerned that an employee has the potential to self-harm, then in this context, they would discuss the appropriateness of contacting a doctor or next of kin. The Employee Advisor would consider negotiating with human resource personnel or a supervisor, if an employee requested it, or if they gave their permission to do so. Any case notes kept by Employee Advisors can only be accessed where required by law.

Is my conversation with a counsellor with the external provider confidential?

All conversations with the external provider are confidential, within the ethical boundaries of the professional codes of ethics. If the external provider is concerned that an employee has the potential to self-harm, then in this context, they would discuss the appropriateness of contacting a doctor or next of kin. Case notes kept by the external provider can only be accessed when required by law.

Do I have to tell my principal/supervisor that I am seeing a counsellor whether this is an Employee Advisor or a counsellor with the external counselling service?

No. If you access an Employee Advisor or the external counselling service outside of work hours or during leave, you do not have to tell your principal or supervisor.

Can I see the Employee Advisor during working hours?

Yes. To do so you would need to liaise with your principal/supervisor for approval for time away from your work duties. Their decision will be based on operational needs. However, many people choose to see the Employee Advisor outside of working hours as they wish their consultation to be confidential.

How many counselling sessions am I allowed per year?

For school and regionally based staff

Employee Assistance services differ from Education region to region. For information on the counselling and other EAS services provided by the Employee Advisor within your region, contact your local Education Regional Office.

For TAFE, Training Queensland, Employment and Central Office/CBD staff

For information on the number and range of counselling and other services provided by external EAP provider, contact Davidson Trahaire Corpsych on telephone 1300 360 364.

What can an Employee Advisor or the external counselling service help me with?

Employee Advisor services differ region to region. Generally, Employee Advisors can provide short-term counselling and advice to help you with work or non work-related issues that may be impacting on your psychological health. In doing so they consider your individual circumstances and provide advice on the options available to you for addressing work and non work-related issues.

Does anything go on my record?

No. Any notes made by the Employee Advisor are kept separately and securely by the Employee Advisor. Any notes made by the external counselling service are stored securely by the external counselling provider. These notes can only be accessed where required by law.

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This page was last reviewed on 20 Dec 2012 at 03:50PM

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