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Employee Assistance Program

The Department of Education and Training (DET) offers all employees and their immediate family members access to an external counselling service.

External counselling services - telephone Optum Ph: 1800 604 640.

No referral to Optum is required. Staff or family members wishing to book either a free face to face, telephone or video counselling session should call Optum's 24/7 contact centre on telephone 1800 604 640. Issues can be work or non-work related ranging from minor stressors to more serious concerns including drug and alcohol, finance concerns, relationship challenges, serious psychological health issues and domestic and family violence issues.

Appointments can also be booked online through Optum's Live and Work Well website. Access to this site and the DET access code can be found on DET's OnePortal Employee Assistance page (DET employees only).

Optum also offer a Manager Hotline for all staff with supervisory responsibilities. Access to this service is via the Optum 1800 604 640 phone number.

On site support services following a potentially traumatic event or disaster are also available. For schools, these services are to be requested via the Regional Office and for Central Office/CBD workplaces, through Organisational Safety and Wellbeing.

Emergencies or natural disasters

For information on EAP services in the event of an emergency or natural disaster please download the following fact sheets:

For more information visits DET's Employee Assistance page (DET employees only) on OnePortal.

Special leave during an emergency or natural disaster

For more information on special leave entitlements in the event of an emergency or natural disaster please download the fact sheet Accessing Special Leave during disasters and emergencies Microsoft® Word document392K.

If you would like to provide feedback about your external Employee Assistance experience, you are welcome to email the Organisational Health Unit on

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This page was last reviewed on 12 Mar 2018 at 10:27AM

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