Access keys | Skip to primary navigation | Skip to secondary navigation | Skip to content | Skip to footer |
Problems viewing this site
Link to Queensland Government (www.qld.gov.au)
Home | Site map | Contact us | for
Department of Education, Training and Employment
Creating Healthier Workplaces > Injury Management >

Injury Management Frequently Asked Questions

Rehabilitation

WorkCover

  1. What should I do if I am injured at work?
  2. How long do I have to lodge a WorkCover claim?
  3. If I am injured how will I be paid until my WorkCover claim is decided?
  4. What will I be entitled to if my WorkCover claim is accepted?
  5. If I am injured on my way to or from work am I covered by workers' compensation?
  6. What are the department's legislative obligations under the Workers' Compensation and Rehabilitation Act 2003?

Principals and Managers

Other Topics

Rehabilitation

What does the rehabilitation process involve?

Workplace rehabilitation External Link is defined by the department as:

'A managed process coordinated by an employer, in collaboration with the employee, their medical practitioners and their workplace, to assist an employee return to work in a timely manner following an injury.'

Rehabilitation should commence as soon as possible after an injury or illness occurs and may include:

An employee's rehabilitation is coordinated by a Rehabilitation and Return to Work Coordinator.

The rehabilitation process is outlined in the following flowcharts:

Further information

Who do you contact for help with rehabilitation?

School based employees

The Rehabilitation and Return to Work Coordinator allocated to each school assists with the rehabilitation of school based employees. If you are unsure who the Rehabilitation and Return to Work Coordinator for your school is, contact the school administration.

Regional Employees

For assistance with issues relating to the rehabilitation of a regional employee, the Senior Injury Management Consultant should be contacted.

Central Office Employees

For assistance with issues relating to the rehabilitation of an employee attached to Central Office, contact the Organisational Health Unit on (07) 3513 6562.

What are the responsibilities of a Rehabilitation and Return to Work Coordinator?

The Rehabilitation and Return to Work Coordinator is responsible for coordinating and monitoring individual rehabilitation programs. This includes:

For more information about the responsibilities of Rehabilitation and Return to Work Coordinators please refer to the department's Workplace Rehabilitation Procedures External Link. Their role is further defined in section 99B External Link of the Workers' Compensation and Rehabilitation Regulations 2003.

What are the responsibilities of an injured employee during rehabilitation?

The responsibilities of injured and ill employees during a rehabilitation process include:

For more information about the responsibilities of Rehabilitation and Return to Work Coordinators please refer to the department's Workplace Rehabilitation Procedures External Link.

Are employee's able to access rehabilitation services for injuries or illnesses that are not work related?

The department may provide workplace rehabilitation programs to assist employees with a non-work related injury or illness return to work, unless the employee:

For further information about rehabilitation services available please speak to your local Rehabilitation and Return to Work Coordinator.

What rehabilitation services are provided by Regions and Central Office?

Regions

The primary role of regions is the provision of a consultancy service to Principals and school based Rehabilitation and Return to Work Coordinators to assist schools with the provision of workplace rehabilitation.

In addition, Injury Management Consultants in regions may provide rehabilitation case management services for complex rehabilitation cases in line with the department's priorities External Link.

For further information about regional rehabilitation support services please contact the Senior Injury Management Consultant in your region.

Central Office

The services provided by the Organisational Health Unit in Central Office that relate to rehabilitation include:

How will I be paid to participate in a return-to-work program?

Return-to-work programs are organised by a Rehabilitation and Return to Work Coordinator, at the school or Region and may involve an employee working reduced hours.

During the period of a Return-to-work program, an employee will be paid by the department for the hours they are working. The hours they do not work may be funded through various sources depending on entitlements. These are:

WorkCover

What should I do if I am injured at work?

If you are injured during the course of your work the following steps should be followed:

  1. Immediately inform your Supervisor/Manager of any health and safety incident/injury.
  2. Record the injury in MyHR WH&S (DETE employees only), or
    if MyHR WHS is not available, e.g. system outage/camp/excursion/staff with limited access to MyHR/visitors, then
    complete a paper based 'Health and Safety Incident Data Collection Form (DETE employees only)' (DETE employees only) and hand it to your Manager/Supervisor.
  3. Seek medical attention and obtain a 'Workers Compensation' medical certificate from your doctor.
  4. Complete a WorkCover Claim form FM106 Adobe PDF document when you incur medical expenses or have time off work.
  5. Complete an 'Application For Leave To Claim Workers' Compensation Form' (available from your school administration or workplace manager) if the injury results in time off work.
  6. Provide the forms and medical certificate to school administration or your Manager/Supervisor or Rehabilitation and Return to Work Coordinator.
  7. The Principal or Manager/Supervisor completes the relevant section of the WorkCover Claim form FM106 Adobe PDF document External Link and forwards all forms to the regional office (or to the Organisational Health Unit in Central office - for Central Office employees).
  8. The regional office/Central office completes wages information section of the above form before submitting the claim to WorkCover.
  9. If your injury is going to cause an absence from work of more than 5 days a Workplace Rehabilitation and Return to Work Coordinator should be allocated to assist with your rehabilitation back into the workplace.

Further information

How long do I have to lodge a claim for workers' compensation?

Injured employees

An injured employee should lodge a WorkCover Claim form FM106 Adobe PDF document External Link within 20 business days after the date first seen by a doctor for their injury.

If an application is lodged more than 20 business days after the entitlement to compensation arises, the extent of WorkCover's liability to compensation is limited to a period starting no earlier than 20 business days before the day on which the valid application is lodged.

A WorkCover claim is valid and enforceable only if it is lodged within 6 months after the date first seen by a doctor.

Employers

The WorkCover Claim form FM106 Adobe PDF document External Link must be lodged with WorkCover within 8 business days after the first of the following happens:

Schools/workplaces should complete all relevant sections on the form, then forward the form to the Regional Claims Officer (Organisational Health Unit in Central office - for Central office employees) to finalise and forward to WorkCover. If a school/workplace is concerned about the details of the claim, this should be indicated in the question confirming whether the school is supporting the claim. If you indicate that you are not supporting the claim, details of a contact person should be provided next to this question, with a statement requesting that WorkCover contact them to discuss their concerns.

To assist in determining the claim, WorkCover may seek further information from employer.

Further information

If I am injured how will I be paid until my workers' compensation claim is decided?

For physical injury claims lodged by permanent employees who require time off work, the department of Education, Training and Employment continues payment of normal fortnightly salary.

Following acceptance of the claim, WorkCover Queensland reimburses the department directly under an assigned pay arrangement. This arrangement minimises disruptions to an injured employee's salary and regular payroll deductions and also minimises the likelihood of overpayments.

If WorkCover Queensland rejects the claim, any salary payments made will be deducted from sick leave credits or deducted from future wages.

Claims from non-permanent employees or claims from permanent employees for psychological injuries are not sponsored on an assignee pay basis. Sick leave is approved up to the sick leave balance available. On acceptance of the claim by WorkCover Queensland, sick leave credits are reimbursed.

What will I be entitled to if my workers' compensation claim is accepted?

If WorkCover Queensland accepts a claim for compensation, benefits that may be available include:

Further information

If I am injured on my way to or from work am I covered by workers' compensation?

Under the department's insurance policy, WorkCover Queensland provides compensation benefits to employees who sustain an injury while travelling to or from their place of employment. These claims are referred to as Journey Claims. The event causing the injury or injuries must occur while the employee is on a journey between:

WorkCover may reject a journey claim if the event happens:

Further information

What are the department's legislative obligations under the Workers' Compensation and Rehabilitation Act 2003?

Under the Workers Compensation and Rehabilitation Act 2003 the department's rehabilitation obligations are to:

Principals and managers

What are my responsibilities?

Principals and managers are responsible for implementing the department's workplace rehabilitation procedures. This includes:

Principals also need to ensure that a WorkCover Claim form FM106 Adobe PDF document External Link is provided to WorkCover within 8 days of a work related injury occurring. Schools/workplaces should complete relevant sections of the claim, then forward the form to the Regional Claims Officer (Organisational Health Unit in Central office for Central office staff) to finalise and forward to WorkCover. If a school/workplace is concerned about the details of the claim, this should be indicated in the question confirming whether the school is supporting the claim. If you indicate that you are not supporting the claim, details of a contact person should be provided next to this question, with a statement requesting that WorkCover contact them to discuss their concerns.

For more information about the responsibilities of a principal/manager, please refer to the department's Workplace Rehabilitation Procedures External Link. Resources have been developed to assist principals/managers Microsoft® Word document External Link with implementing workplace rehabilitation in their school/workplace.

Does my school/workplace need a Rehabilitation and Return to Work Coordinator?

It is the department's policy that all workplaces must have an accredited Rehabilitation and Return to Work Coordinator attached to them. This means that all schools/workplaces need to either organise for an appropriate member of their staff to be trained as a Rehabilitation and Return to Work Coordinator, or negotiate with a nearby school to share a Coordinator.

If a school/workplace chooses to train their own Rehabilitation and Return to Work Coordinator the document Selecting an Appropriate Rehabilitation and Return to Work Coordinator Adobe PDF document286K will assist with selecting the appropriate staff member for training. Please see Rehabilitation and Return to Work Coordinator Training for further information.

If a school wishes to share a Rehabilitation and Return to Work Coordinator with another school an agreement should be developed and signed by all parties. A template for sharing a coordinator Microsoft® Word document328K is available.

Other Topics

When can I get QSuper benefits?

Employees who have exhausted their sick leave entitlements and who are members of a QSuper superannuation scheme may apply for an Income Protection Benefit from QSuper to support them financially until they are either able to return to work in some capacity or are offered a Permanent Disability Benefit.

If you meet the eligibility criteria for accessing Income Protection Benefits, QSuper can provide you with a benefit of 75% of your weekly salary while you are on sick leave without pay, after a 2 week leave without pay waiting period. QSuper may pay Income Protection Benefits for up to 2 years for any one medical condition.

Employees may also access a rehabilitation benefit through QSuper. A rehabilitation benefit is a type of Income Protection Benefit that is used to support an employee undertaking a graduated return to work. Under this benefit the department pays the employee for the hours worked and QSuper pays the employee for the hours not worked, at a rate of 75% of your weekly salary.

The payment of Income Protection Benefits by QSuper does not impact upon an individual's superannuation fund.

Further information

Do I need a medical certificate to return to work after a work-related or non-work-related illness or injury?

Upon returning to full duties after a period of incapacity, an injured employee will be requested to provide a medical clearance. This confirms that their doctors believe that there is no risk of further injury to the employee upon their return to full hours and duties. The request for a medical clearance is made based on the department's obligation to ensure the workplace health and safety of all employees and others at a workplace.

What should I do if I think I've been exposed to asbestos at my school?

If you think you have been exposed to asbestos in your school, you should immediately notify your principal and record the event as a workplace health and safety incident in MyHR WH&S (DETE employees only). In addition, you are able to lodge a WorkCover claim Adobe PDF document for notification purposes only.

To lodge a WorkCover claim for exposure to asbestos you will need to complete Claim form - Asbestos Injury FM202. Microsoft® Word document External Link

Further information

^ Top of page

This page was last reviewed on 09 May 2014 at 10:24AM

Rehabilitation Forms
Rehab Review Newsletter
Fact Sheets
Rehabilitation Contacts
Claim Contacts

Copyright | Disclaimer | Privacy | Right to information | Access keys | Other languagesOther languages

© The State of Queensland (Department of Education and Training) 2016.

Queensland Government