Access keys and skip links

Web conferencing (iConnect) support

Things to check before your session

  • Check that Blackboard Collaborate Launcher is installed on your computer. If you are on an EQ school laptop or desktop, the Launcher is already installed on your computer.

    +
    1. Go to Control Panel
    2. Select Programs and Features
    3. Check that Blackboard Collaborate Launcher is listed. If Blackboard Collaborate Launcher is not listed, follow instructions to install Blackboard Collaborate Launcher.
  • Install Blackboard Collaborate Launcher

    +

    Important NOTE:
    If you are unable to download the Blackboard Collaborate Launcher due to poor bandwidth, contact your SDE school to request a copy of the Launcher file.

    If you are on an EQ school laptop or desktop, the Launcher is already installed on your computer. Do not follow these instructions to install.

    Download Launcher for Windows

    1. Select link to download the launcher (40mb) https://na-downloads.elluminate.com/bcl/win/BlackboardCollaborateLauncher
    2. Wait for the file to finish downloading.
    3. Select the file or select Run.
    4. Select Next.
    5. Select Install.
    6. Select Finish.

      You have successfully downloaded and installed the Blackboard Collaborate Launcher for your computer.

    Download Launcher for MAC

    1. Select link to download the launcher (60mb) https://na-downloads.elluminate.com/bcl/BlackboardCollaborateLauncher
    2. Select Save File.
    3. Select OK.

      The download progress bar will appear in the top – right hand corner. The download progress bar will disappear once the download is completed.

    4. Go to the Downloads folder, or select the download arrow in the top right hand corner.
    5. Double-click on the BlackboardCollaborateLauncher-Mac.zip file.
    6. The zip file will expand.

      You have successfully downloaded and installed the Blackboard Collaborate Launcher for your computer.

  • Check your audio device (headset, speakers or microphone) is plugged in and working

    +

    Every audio device is different so you may need to check the manufacturer's instructions for installing and using your audio device.

How to join your session

  • Teacher has provided the session link (URL)

    +
    1. Select the session link (URL) provided by the teacher.

      Note: Contact the teacher for help if the link doesn't work.

    2. Enter your Display Name (appears in the session) and your Email Address.
    3. Select Submit.
    4. It may take several minutes for the session to begin and you may need to approve the downloading of files if a security warning appears.
    5. Select Open.

      Note: Different browsers provide different options for opening the .collab file.

    6. If you do not have the Launcher installed, select Download Launcher.
    7. If you have downloaded the launcher before, select Launch Blackboard Collaborate now.

      Download Launcher.

      1. Select Download Launcher.
      2. Run.
      3. Wait for the download to finish.

        Note: On a stable DSL connection, download is approx. 8–9 minutes.

      4. Select the Launcher download file to open.

        Note: Different browsers provide different options for opening the launcher file.

      5. In Launcher Set up, select Next.
      6. Select Install.
      7. Select Finish.
      8. Select OK.
    8. If any security warnings appear, select the option that allows you to Run the web conferencing (Blackboard collaborate) application. You have successfully joined a web conference.
  • Teacher has provided the session name and how to access session link through eLearn (Virtual Classrom).

    +
    1. Log into eLearn with your MIS logon ID and password.

      Note: If you don't know your password or it doesn't work, contact the teacher.

    2. Select the required Virtual Classroom (eLearn).

      Note: If you do not see your Virtual Classroom, contact the teacher.

    3. Select the menu item as required.
    4. Search and select session link.
    5. Select Join Room
    6. It may take several minutes for the session to begin and you may need to approve the downloading of files if a security warning appears.
    7. If you do not have the Launcher installed, select Download Launcher.
    8. If you have downloaded the launcher before, select Launch Blackboard Collaborate now.

      Download Launcher.

      1. Select Download Launcher.
      2. Run.
      3. Wait for the download to finish.

        Note: On a stable DSL connection, download is approx. 8–9 minutes.

      4. Select the Launcher download file to open.

        Note: Different browsers provide different options for opening the launcher file.

      5. In Launcher Set up, select Next.
      6. Select Install.
      7. Select Finish.
      8. Select OK.
    9. Select Open for the meeting.collab file.

      Note: Different browsers provide different options for opening the .collab file.

    10. Java™ will begin.
    11. The iConnect (web conferencing) software may need to download.

      Note: If this is your first web conference, allow extra time for the Java™ applets to download and install.

    12. If any security warnings appear, select the option that allows you to Run the web conferencing (Blackboard Collaborate) application.
    13. Once downloaded, Blackboard Collaborate (web conferencing) software will open. You have successfully joined a web conference.
  • Set up your audio

    +

    You should set up your audio every time you log into a session.

    1. Join your web conference session.
    2. Select Select the icon.
    3. Select your audio output device (i.e., headset or speakers).
    4. Select OK.
    5. Select Play.

      Note: Adjust the slide bar to correct the volume.

    6. Select Stop when ready.
      Sound quality is good.
      • Select Yes.
      Sound quality is poor.
      • Select No.
      • Read and follow the on-screen resolutions.
      • Select Try Again.
      • Follow steps 3-6.
    7. Select your audio input device (i.e., headset or microphone).
    8. Select OK.
    9. Select Record.
    10. Use your microphone to record a short test message.

      Note: Move the slide bar to adjust the recording volume.

    11. Select Stop.
    12. Select Play.
    13. Check the recording volume and quality is clear.
    14. Select Stop.
      Recording volume is good.
      • Select Yes.
      Sound quality is poor.
      • Select No.
      • Read and follow the on-screen resolutions.
      • Select Try Again.
      • Follow steps 7-14.
    15. Select OK. You have successfully completed your audio setup.

    Additional information

    • Use the audio sliders to adjust your audio volume during the web conference.
      Audio sliders

Optimum settings for satellite links

  • Set connection speed for optimum satellite link performance

    +

    Note: If you are linking to the session via satellite it is recommended that your connection speed and webcam settings meet these optimum settings.

    1. Join your web conference session.
    2. Select Edit > Preferences.
      Select Connection
    3. Select Connection.
      Select Connection
    4. Change the Connection Speed to Wireless (300Kbps).
      Select Connection
    5. Check that Prompt for speed is set to When Location Changes.
      Select Connection
    6. Select Apply.
    7. Select Close. You have successfully changed your video frame rate.

    Additional information

    • Once you have set the connection speed you can rejoin your session or exit the session.
  • Set webcam settings for optimum satellite link performance

    +

    Note: If you are linking to the session via satellite it is recommended that your connection speed and webcam settings meet these optimum settings.

    1. Join your web conference session.
    2. Select Edit > Preferences.
      Select Connection
    3. Select Camera Settings.
      Select Connection
    4. Change the Video frame rate to 5.

      Note: Select above the 5 to move indicator.

      Select Connection
    5. Select Apply.
    6. Select Close. You have successfully changed your video frame rate.

    Additional information

    • Once you have set the video frame rate you can rejoin your session or exit the session.

FAQs

  • The session link isn't working!

    +
    • Contact the teacher who provided the link and ask them to resend it to you. Or
    • Contact the teacher and ask them for the session link. Follow the 'Teacher has provided the session link' instructions to join your session using the new link.
  • I am receiving an error message when I try to logon

    +

    Check you are entering your logon details correctly then:

    • Contact the teacher and ask them to reset your password. Or
    • Contact the teacher and ask them for the session link. Follow the 'Teacher has provided the session link' instructions to join your session using the new link.
  • I am receiving the message 'Failed to launch the session.'

    +

    The session is restricted to invited guests, contact the teacher for assistance.

  • I am receiving the message ‘Connection failed – Unknown user “your name” Try again?

    +

    Connection has timed out. Click Cancel and attempt to log into the session again.

  • I keep dropping out of my session

    +

    Follow these steps in order to prevent dropping out of sessions:

    • Lower your connection speed
      1. Join your web conference session.
      2. Select Edit > Preferences.
      3. Select Connection.
      4. Change the Connection Speed to Wireless (300Kbps).

        Note If Wireless (300Kbps) is already selected then choose a connection speed further up the list.

      5. Check that Prompt for speed is set to When Location Changes.
      6. Select Apply.
      7. Select Close. You have successfully lowered your connection speed.
    • Change your audio sample rate
      1. Join your web conference session.
      2. Select Edit > Preferences.
      3. Select Audio / Video > Microphone Settings.
      4. Change the Microphone Sample Rate to a lower rate.

        Note Choose a rate further up the list.

      5. Select Apply.
      6. Select Close. You have successfully changed your audio sample rate.
    • Change your video frame rate (if using or viewing video during the session)
      1. Join your web conference session.
      2. Select Edit > Preferences.
      3. Select Camera Settings.
      4. Change the Video frame rate to 5 or lower.

        Note: Select above the 5 to move indicator.

      5. Select Apply.
      6. Select Close. You have successfully changed your video frame rate.
    • Minimise the Audio & Video panel in your session
      1. Select in the Audio & Video panel.

      Audio & Video panel
  • I can't see the whiteboards

    +

    Follow these steps in order to view the whiteboards:

    • Turn your audio off
      Turn the Talk button off in the Audio & Video panel.
      Audio & Video panel
    • Increase your connection speed

      Tip: Let the teacher know you will be using the chat window to send messages and contribute to the lesson.

      1. Join your web conference session.
      2. Select Edit > Preferences.
      3. Select Connection.
      4. Change the Connection Speed to Cable/DSL.
      5. Check that Prompt for speed is set to When Location Changes.
      6. Select Apply.
      7. Select Close. You have successfully increased your connection speed.

      Note: If you start dropping out of the session follow the I keep dropping out of my session steps.

  • I can't hear anything

    +

    If you can't hear anything in your session follow these steps:

    • Turn your audio up
      1. Use the audio sliders to adjust your audio volume during the web conference.
        Audio & Video panel
      2. Check the audio settings on your computer to make sure they are turned up and not muted.
      3. Check the audio settings on your audio output device (i.e., headset or speakers) to make sure they are turned up and not muted.
    • Run the audio setup
      • Follow the Set up your audio instructions.
    • Check your audio device is plugged in and working
      • Every audio device is different so you may need to check the manufacturer's instructions for installing and using your audio device.
  • No-one can hear me

    +

    If you have pressed the Talk button but no-one can hear you in your session follow these steps:

    • Turn your audio up
      1. Use the audio sliders to adjust your audio volume during the web conference.
        Audio & Video panel
      2. Check the audio settings on your computer to make sure they are turned up and not muted.
      3. Check the audio settings on your audio output device (i.e., headset or speakers) to make sure they are turned up and not muted.
    • Run the audio setup
      • Follow the Set up your audio instructions.
    • Check your audio output device is plugged in and working
      • Every audio device is different so you may need to check the manufacturer's instructions for installing and using your audio device.
Last updated:
1 May 2015