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System outages and maintenance

iConnect (Blackboard Collaborate)

Please note that our Learning Management System (LMS) and Web Conferencing (WC) vendor have communicated maintenance outages as well as an upgrade to the Blackboard Collaborate Launchers (Windows and MAC) and launcher cache files.

Vendor maintenance outages

Collaborate WC will be unavailable to users on:

  • Wednesday, 1 August 2018 - 2:00AM to 7:00AM (AEST)
  • Thursday, 2 August 2018 - 2:00AM to 4:00AM (AEST)

New Blackboard Collaborate launchers and cache files

Blackboard are releasing new launchers and cache files to resolve an outstanding bug preventing MAC users from receiving important updates.

The new launcher update will be available from Thursday 2 August 4:00AM.

What action must you take after the update?

  • All MAC users must update the Launcher or uninstall and install the new Launcher version from Thursday 2 August 4:00AM.
  • Windows users:
    • Internal users (corporate and school users) - Departmental teams will deploy the new cache files to servers on the evening of Thursday 2 August. The new launcher will be deployed later the following week. The existing launcher will continue to work in the interim.
      Please note: While this is taking place, users with slow connection may experience delays and could possibly not be able to access sessions until this process has been completed.
    • External users accessing sessions from home or not on the EQ network can update the launcher from Thursday 2 August 4:00AM.

If you have any questions, please Contact us.

Last updated:
1 August 2018