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Department of Education, Training and the Arts

Library Services, Department of Education, Training and the Arts

Frequently Asked Questions (FAQs)

Access to the library

Finding information and resources

Special services

Borrowing

Help and advice

Interlibrary loans

Alerting services

Using computers and library equipment



Access to the library

Who is eligible to use the library?

Education History Services are available to the public by appointment. To make an appointment, contact the library.

How do I join the library?

To register as a member or change your details, complete and submit the registration form. Eligibility applies.

Do I need a library card?

No, you do not need a library card to access Library Services.

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How do I contact the library?

For general information about Libraries Services, Department of Education, Training and the Arts:

Phone
+61 7 3421 6511
Facsimile
+61 7 3421 5622
Email
Inquiries.LIBRARY@deta.qld.gov.au

For specialised services or branches, see the Library Services contacts page. You may also submit an Ask a Librarian: information request form.

DETA staff located at Education House can contact Library Services on Floor 12:

Phone
+61 7 3247 3519
Email
Inquiries.LIBRARY@deta.qld.gov.au

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What are the library's opening hours?

The library is open from 8.30 am to 5 pm, Monday to Friday. The library is closed on public holidays.

Is the library open during school holidays?

Yes, Library Services maintains its regular opening hours during school holidays.

Where is the library located?

Street address
Coorparoo Education Precinct
347 Old Cleveland Road, Coorparoo
Postal address
Library Services, Department of Education, Training and the Arts
PO Box 1238, Coorparoo DC Q 4151
The service point for Education House staff
Floor 12, Education House
30 Mary St, Brisbane, 4000

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Is there parking available at the library?

There is very limited visitor parking available at Coorparoo Education Precinct. Local street parking is available but be aware that time limits apply. Disabled parking is available on site.

How do I get to the library by public transport?

Brisbane City Council bus routes 200, 203 and 204 from the city centre stop outside Harvey Norman on Old Cleveland Road, which is a short walk from the library. Bus routes 184 and 185 also leave from the city and stop at the corner of Cavendish and Old Cleveland Road, a short walk from the library. Coorparoo Train Station is also nearby. For more information on public transport, see the Transinfo website.

I'm studying Education at university. Can I use the library?

The library is not available to university students. Please contact the library of the institution you are enrolled at for assistance.


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Finding information and resources

How do I access the library catalogue?

The library catalogue is available online. For tips on searching, consult the search help or contact the library. To request items for loan, submit a loan request/renewal form.

How do I find out about new resources?

Library Services compiles lists of new resources fortnightly. Links to these lists are available on the Library Services' noticeboard and on the Department's Intranet bulletin board.

What's a database and how do I access one?

A database is an organised collection of information stored electronically. In the context of Library Services, database resources include journal articles, reports, statistical surveys and research findings. The library subscribes to a wide variety of Australian and international databases, many of which include some full text content. These can be accessed via the library's database gateway. Databases are available to DETA staff with access to the EdInfo network.

Can I access journals online?

Yes, you can access individual journals and journal articles online via the database gateway. Databases are available to DETA staff with access to the EdInfo network. Online journals can also be accessed from Library Services' eJournals gateway.

Can I access the library website from home?

Yes, you can access the Library Services website from home. Passwords are required for access to restricted areas of the website. DETA staff serving the Education Portfolio and Training Queensland staff (excluding TAFE Institute personnel) can access password information from the Intranet (EdInfo) under Systems & Support, Password help (accessible from a Departmental computer connected to the administrative network).

Can I suggest material for purchase?

Yes. You may submit a Purchase suggestion form.

Can library staff help me locate information or resources on a particular topic?

Yes. Contact the library to discuss your needs or submit an Ask a Librarian: information request form.

Can I place an order for classroom materials ahead of time?

Yes. Contact Library Services to discuss your requirements or submit a loan request/renewal form or Ask a Librarian: information request form. When submitting your form, please include as much information as possible on:

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Special services

What is Central Library and can I join?

Central Library is a subscription service that offers access to a number of library resources. All state schools are registered with Central Library at no charge. Independent and Catholic schools are required to subscribe should they wish to access Library Services. Interstate schools cannot subscribe to this service. For more information, see Subscription services FAQs.

Can I access Education History Services?

Education History Services are located at Coorparoo Education Precinct. Education history client services include a specialist information and referral service. Education History Services are available to:

Some Education History information is available via the Library Services website. For more information, please contact Library Services.

Can you help with school anniversary celebrations?

Library Services provides school anniversary celebrations information sheets and checklists.

Can I access enrolment registers at the library?

Enrolment registers are not available from Library Services or Education History Services. Prior to the last 15 years, contact Queensland State Archives (new window).

Can I borrow videos from the library?

Yes, videos and DVDs are available for loan from Central Library.

What is the Periodical Centre for Schools and can I access it?

The Periodical Centre for Schools is a subscription service offering a journal article photocopying service. Search the holdings list to view the collection of periodicals and magazines available to registered subscribers.

Can I borrow a guidance test?

A number of guidance tests (new window 276kMicrosoft® Word document) are available for loan to Departmental guidance officers. To request a guidance test, please complete the Guidance test borrowing form (new window 74kMicrosoft® Word document).

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Borrowing

How do I borrow books and other resources?

Items may be requested by registered clients by completing and submitting the loan request/renewal form. You are welcome to visit the library to select or collect loans.

How many items can I borrow?

You may borrow up to 50 items at any time.

Who pays for postage costs?

Library Services pays for outgoing postage costs. Cost of returning resources is the responsibility of the borrower.

How long can I keep items for?

The standard loan period is four (4) weeks. For items that have been reserved by other clients the loan period is two (2) weeks. Renewals may be available if an item has not been reserved.

How will I know when my loans are due?

When you borrow you will be issued a receipt with your loan that lists the due date for each item. You may also contact Library Services to find out the due date for your loans.

How do I renew a book?

You can renew your loans by telephone (7 3421 6511) or fax (7 3421 6522) or by submitting a loan request/renewal form.

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Can I reserve a book that's on loan?

Yes, if you contact Library Services we will place a reservation for you. When it becomes available the item will be sent to you.

Can I borrow multiple copies of a title?

Yes, if multiple copies of a title are available. Up to 10 copies of titles in class sets can be borrowed per client.

How do I return books?

Books can be returned in person or posted to the library. Books may be returned at reception on Level 1. There is a 24 hour external returns box located in the car park directly behind Library Services. Borrowers are responsible for all return postage costs.

Staff located at Education House can return library materials to Library Services, Floor 12 Education House.

What do I do if I have lost or damaged a book?

You should contact Library Services immediately if you think you have lost a book and library staff will investigate. Charges may apply.

What do I do if I have returned a book and I keep getting overdue notices?

You should contact Library Services immediately and explain the situation. Library staff will investigate.

Are there any library fines?

The library does not generally charge overdue fines. Replacement cost may be charged for lost or damaged items.

What should I do if I change schools?

If any of your contact details change, please contact Library Services and advise us.

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Help and advice

Where can I get advice about copyright?

Departmental staff should see the Department's Copyright Statement. The Legal and Administrative Law Branch may be contacted for advice on copyright issues. Another source of copyright information is the Australian Copyright Council (new window).

Where can I get advice about film classifications?

The Office of Film and Literature Classification provides information on its website about classifications (new window).

Where can I get advice about selecting resources for school libraries?

Library Services coordinates review and evaluation services that provide information about teaching and learning resources to schools throughout Queensland. These services help teachers and teacher-librarians to select the best possible teaching and learning resources.

Where can I locate password information?

DETA staff serving the Education Portfolio and staff of Training Queensland (excluding TAFE Institute personnel) will require passwords for access to restricted areas of the website. Eligible personnel can access password information from the Intranet (EdInfo) under Systems & Support, Password help (accessible from a Departmental computer connected to the administrative network).

How can I purchase resources published by the Department of Education, Training and the Arts?

EQ Shop permanently ceased operations as of 30 June 2005 due to the reducing demand for its services and products. Many departmental publications are available via the DETA website. Many distance education products traditionally produced in print are also being released online via the Learning Place.

Queries can be emailed to: resourcesales@qed.qld.gov.au

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Interlibrary loans

What if the library's collection doesn't have what I am looking for?

The library offers an Interlibrary loan service to eligible Departmental staff located at Education House. To borrow items not held by Library Services, submit an Interlibrary loan request/renewal form.

District and Regional Office staff should contact the library's ILL officer to determine eligibility. School based staff should contact their school librarian for assistance.

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Alerting services

What is the Information Update Service?

The Information Update Service is available to all interested DETA staff serving the Education Portfolio and Training Queensland (excluding TAFE Institute personnel). The service comprises specialised alerting services covering a broad range of topics including early childhood, educational leadership, inclusive education, ICTs and new resources.

Content includes:

To subscribe to one of the Information Update publications, fill out the Information Update Service registration form.

How can I keep up-to-date with journal literature?

Journal alerts can help you stay up-to-date with what is being published in your area of interest through automatic e-mails generated from selected EBSCO databases. For more information, see Journal alert instructions (new window 458kMicrosoft® Word document).

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Using computers and library equipment

Can I use the Internet at the library?

There are a number of computers with Internet access available for use by clients at the library. Before use, clients are asked to sign the register located beside each computer.

Please be aware of the Department's policy regarding Internet usage:
ICT-PR-004: Using the Department's Corporate ICT Network

Can I photocopy at the library?

Yes, or you can scan to your own USB storage device.

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Last updated: August 2008

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© The State of Queensland (Department of Education, Training and the Arts) 2008.

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