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Information about schools and information for educators > Inclusive education policy statement > Cultural and linguistic diversity >

Guidelines for using interpreters in schools

Interpreters can be used in schools for:

Translating and Interpreting Service External Link (TIS National) provides access to the following interpreting services:

To access a service through TIS National, you will need to quote the Department of Education, Training and Employment's client code C142885.

Immediate telephone interpreting

TIS National provides access to immediate telephone interpreters External Link 24 hours, every day of the year. Call the TIS National contact centre on 131 450 at any time of day or night to access an immediate telephone interpreter.

Automated voice-prompted immediate telephone interpreting

ATIS Voice is an automated voice-prompted immediate telephone interpreting service External Link. ATIS Voice is a service for agency clients to access an interpreter in high demand languages without assistance from a TIS National operator.

ATIS Voice uses voice recognition technology to identify the language requested, and automatically connect you with an interpreter in that language. ATIS Voice allows you to avoid lengthy call wait times you may experience when calling the contact centre for an immediate telephone interpreter.

Please note: To use the ATIS Voice voice-prompted automated immediate telephone interpreting service, you need to have an account number and an access number (this is different to a TIS National client code). To request an ATIS Voice account number and an access number, complete the ATIS Voice application form External Link or contact External Link a client liaison and promotions account manager.

Pre-booked telephone interpreting

The pre-booked telephone interpreting service is available for agency clients to book a telephone interpreter in advance of an appointment.

Pre-booking your telephone interpreter will ensure any special requirements can be catered for and that the best available interpreter can be secured for the time you nominate. Pre-booking an interpreter is recommended when the assignment may be complex, requires specialist knowledge or the availability of interpreters in a particular language is limited.

Requests for the pre-booked telephone service should be sent using the interpreter booking form External Link on the TIS National website. Alternatively, you can contact External Link a client liaison and promotions account manager for a copy of a fax booking request form.

TIS National endeavours to allocate an interpreter to your request by close of business the day before the proposed booking time. Once an interpreter has been allocated to the assignment you will receive a booking confirmation by email or fax including the appointment details. Bookings will only be accepted for appointments up to 28 days in advance of the date of request.

On-site interpreting

The on-site interpreting service is available for agency clients to book an interpreter to attend an appointment face-to-face.

When using a telephone interpreter would not be suitable, TIS National can arrange for an interpreter to visit your location. On-site interpreting services can be arranged for any location in Australia (subject to interpreter availability).

Requests for the on-site service should be sent using the interpreter booking form External Link on the TIS National website. Alternatively, you can contact External Link a client liaison and promotions account manager for a copy of a fax booking request form.

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