Access denied messages

Occasionally when a site is requested on Education Queensland's network, a message appears saying that the site is blocked or that access is denied. There are two distinct messages.

Blocked sites access denied message

When a site is blocked systematically, i.e. by Smart Filter Bess Edition, you will see the following message:

Content Filtering Block Message

This message will appear under two conditions:

A school has blocked the site at the local level for its own Internet access.
The site has been blocked systemically, meaning it is blocked for all schools.

If staff/students at a school wish an Internet site that displays this message to be made available to them they should discuss this with their MIS Administrator. The MIS Administrator should check their school's filter list to see if it is blocked at the local level. If so, it can easily be removed by them.

^ Top of page

Non-blocked sites access denied message

The ACCESS DENIED error message screen is slightly different and can appear due to a number of reasons. This message does not mean the site is blocked. If this message is shown, the school's MIS Administrator should be contacted. If it is not a matter that can be easily solved at the school level the MIS Administrator should contact the MIS Help Desk: phone 1300 656411

ERROR appears in the title bar at the top of the screen
Access Denied and URL being retrieved appears in the body of the error message
The reason given is: Access control configuration prevents your request from being allowed at this time. Please contact your service provider if you feel this is incorrect

Sometimes sites are inadvertently blocked by the filtering software. In this instance the MIS Administrator should contact the central MIS Filtering Officer: email: imsservicecentre@deta.qld.gov.au

Schools should have a policy in place that ensures all staff and students know what to do if they inadvertently hit an inappropriate site.

School Internet access should follow the guidelines given in ICT-PR-004: Using the Department's Corporate ICT Network.

^ Top of page