Fixing laptops under warranty
If your laptop is damaged or develops a fault, you must immediately log a job for assistance from your TAFE institute's Computers for Teachers laptop service provider.
If the service provider cannot fix the problem, they will refer the repair job to an appropriate technician.
The technician's inspection will assess the laptop fault and determine whether the job is a warranty repair process (PDF, 120k) or non-warranty repair (PDF, 169k).
Each institute needs to determine if repairs to faulty or damaged laptops are conducted by the Computers for Teachers supplier or another accredited vendor.
If your institute wishes to repair a Computers for Teachers laptop using an external vendor or supplier, the below conditions must be adhered:
- Repairs must be conducted by an accredited authorised vendor or supplier.
- All parts used for repairing the laptop must be genuine parts.
- Under no circumstance is an accredited vendor or supplier to undergo repairs to the motherboard of a Computers for Teachers laptop.
The warranty will be void if your institute fails to adhere to these conditions when outsourcing repairs.
Before sending your laptop for repair
Before you send your laptop away for repair, it is important to back up all existing folders and files on your laptop's C:\ and D:\ drives.
This is especially important if your laptop is being repaired by its supplier. Suppliers do not guarantee that data on your laptop will be preserved during repairs.