Computers for Teachers Principals' Hotline
A hotline is now available for principals experiencing technical issues with their own Computers for Teachers laptops.
To access it:
1. call the Service Centre on 1800 680 445
2. select option #6.
Why ring the hotline?
Call the hotline if you are seeking technical support for principals' Computers for Teachers laptops.
The hotline does not cover teachers' Computers for Teachers laptops or fleet management issues.
- For technical support of teachers' laptops, call the Service Centre on 1800 650 445, select option #2, then option #3.
- For support with fleet management of Computers for Teachers laptops at your school, contact the Computers for Teachers team.
NB: Staff acting on behalf of principals can also call the principals' hotline for assistance relating to the principals' Computers for Teachers laptop.
| Call the principals' hotline for... | Call the Service Centre for... |
|---|---|
| Technical issues with principals' laptops | Technical issues with teachers' laptops or school workstations |
| 3G connectivity, principal's access and permissions, warranty issues | Network outages involving many staff or your whole school | Issues with connecting a principal's laptop to peripherals, such as printers, interactive whiteboards | Access problems not related to a principal's laptop (i.e. Dead Wireless Access Points, network ports on switch) |
| Software installations | OneSchool or SiMS support | Basic Microsoft Office help |
| Setting your laptop up to connect to the internet at home | Password resets |
| Synchronising your laptop with other devices (eg mobile phones, iPads) | Software image distribution and support |
| How-to enquiries relating to principals' laptops | |
Why create the hotline?
Principals have chief responsibility for all school operations. They require any time, anywhere access to their Computers for Teachers laptops to do their job effectively.
Having their own hotline ensures principals gain prioritised access to dedicated technical support so they can continue to gain such access.
