Process to repair or replace a laptop damaged in a fire or natural disaster
If your laptop is damaged in a fire or natural disaster, it is important that you follow the below process to ensure you get your machine repaired or replaced as soon as possible.
| Step 1 | Complete the EQ38 Resource Replacement Scheme form. |
|---|---|
| Step 2 | Fax the EQ38 Resource Replacement Scheme form to the Resource Replacement Scheme team on (07) 3237 1135 and the Computers for Teachers team on (07) 3421 6441. |
| Step 3 | Call the Service Centre on 1800 680 445 to log a non-warranty job. |
| Step 4 | The laptop will need to be assessed by the service agent. The Computers for Teachers team will decide if the laptop is to be repaired or replaced. |
Laptop to be repaired:
If it is decided by the Computers for Teachers agent that your laptop is able to be repaired, please follow the steps below:
- The school will be receive a quote from the service agent to complete the repair.
- A copy of the quote is to be forwarded to the Resource Replacement Scheme on 07 3237 1135
- If an Apple Macbook the school will need to raise a purchase order and pay for the repairs
- If an HP laptop the school will need to raise a purchase order and fax the purchase order to the Computers for Teachers team. The school will need to pay or the repairs when completed.
- If a Dell laptop the school will need to email confirmation of a debit, to the Computers for Teachers team
Laptop to be replaced:
If it is decided by the Computers for Teachers team that the damage to your laptop is too severe for repair, please follow the steps below:
- The Computers for Teachers team will order a replacement laptop and inform the school of the cost.
- The school will email confirmation of the debit for the replacement.
- The replacement laptop will be delivered to the school.
