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Write-offs

A Computers for Teachers laptop will be written off if the cost of the repair quote is greater than 75 per cent of the total value of a current-model replacement laptop.

Laptops deemed dead on arrival

A PC laptop that does not work when it was delivered to your school will be deemed dead on arrival and it will be replaced with a new laptop. A job must be logged with the Service Centre 1800 680 445 within 10 days of the delivery of the laptop.

An Apple MacBook identified as having failed to work within 10 working days of delivery will be deemed dead on arrival. It will be replaced with a new laptop.

If a PC laptop is written-off:

  • the Computers for Teachers team will email your school to advise that the laptop is to be written off - this email will provide all necessary details so your school can arrange for a replacement laptop
  • your school needs to email confirmation of a debit, to the Computers for Teachers team
  • the Computers for Teachers team will supply a replacement laptop

If an Apple MacBook is written-off:

  • the Computers for Teachers team will email your school to advise that the laptop is to be written off - this email will provide all the necessary details so your school can arrange for a replacement laptop
  • your school needs to email confirmation of the debt, to the Computers for Teachers team
  • the Computers for Teachers team will supply a replacement laptop

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Creative Commons License - Attribution CC BY

Last reviewed
06 March 2012
Last updated
06 March 2012
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