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Advice for principals

Hot topics

Email backups

Did you know school staff should be in the habit of backing up their own school emails for audit purposes? The Service Centre regularly receives enquiries from school staff to retrieve emails they've accidently deleted. Charges for retrieving 'lost/missing' emails (which upon investigation, 90% of queries are the result of a 'delete' action) involve a charge of $150/hr for a minimum of 4 hours' work for retrieval.

Online survey tools

If using an online survey tool outside of what the department supports, you must not use your EQ email address for registration. This will almost always cause interference with the department's SPAM system, meaning you won't receive important registration emails.

Is your school's website address abbreviated?

Does your school have an abbreviated domain name (e.g. Use the 'Request to Create, Change or Delete a Website' e-form from Service Centre Online to spell it out (e.g. and help prospective parents find your school website easier.


Understand the Managed Internet Service

Get some support on:

Know how to better manage Internet connection speeds.

Generate MIS Reports (PDF, 69K) to manage staff and student internet usage.

Learn about the Secure Mail and Internet Service Fee.

Understand the policies that underpin your and your students' use of the web at school.

Log into the MIS

Log into the MIS portal/web mail or explore the updated MIS Portal.

Request a change

Request a change to the MIS for your school, staff or students through the new Service Centre Online. Any school staff member can request the following items:

  • request to Change MIS Identification
  • request Increase in Email Quota for my School
  • request Increase in Web Quota for my School
  • request to Create, Change or Delete a Website
  • request School Internet Bandwidth Upgrade or Cutover
  • request to Nominate or Change MIS Administrator.

Provide some feedback

Suggest an improvement to the Managed Internet Service.

Creative Commons License - Attribution CC BY

Last reviewed
4 December 2015
Last updated
4 December 2015
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