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Microsoft Outlook, Entourage or Mac Mail users

The department supports staff and students who use EQ Webmail and Microsoft Outlook to access their email, however we understand there are many other external email clients in use such as Thunderbird and Eudora, smartphones and tablet devices such as iPads. Technical settings are available for supported email clients from Service Centre Online (this link can only be accessed by DETE staff) by clicking the 'Email' link under 'Common Requests'.

Setting up Microsoft Outlook for the first time

To start accessing your MIS emails through Microsoft Outlook, Mac Mail or Microsoft Entourage, refer to the guides in the Email FAQ section. It is recommended for school users wanting to setup Outlook for the first time to do so while they are at school, connected to the department's network, as it may automatically complete the entire setup process for you.

MIS Webmail users

The Department provides all Queensland State School staff and students with an EQ email account hosted in Microsoft Office 365. It is at the school's discretion when they will provide the details of the email account to students.

The easy-to-use webmail for school teachers, administrators and students can be accessed via

MIS webmail offers a number of online features that can make the lives of school-based staff and students easier.

Teachers, staff members and school administrators can:

  • record appointments and meetings, and schedule important deadlines
  • know when colleagues are available for meetings
  • book resources such as a computer lab or digital projector online (this requires your school to set up a shared calendar)
  • create mailing groups (of, for example, your students or teaching colleagues within and outside of your school) within the webmail address book.

Students can:

  • record their timetables online and schedule assignment deadlines
  • book resources such as a computer or digital projector online (this requires your school to set up a shared calendar).

Protecting student emails

All emails sent to and from Queensland State School students are scanned by Microsoft's automated systems to identify viruses, phishing scams, spam and other malicious materials. For more information about spam and phishing emails, please read the Microsoft article Learn about junk email and phishing

Emails are also scanned for profanity and other inappropriate phrases, which are blocked by the department. Emails identified to contain blocked words or content may require investigation and are reported to the school via the quarantine mailbox.  School staff can learn more about the quarantine mailbox in Service Centre Online - MIS Office 365 – Information about the quarantine shared mailbox.

The Managed Internet Service (MIS) Conditions of Use and Privacy statement provides information on use of all MIS applications including Office 365 email.

MIS Support

Creative Commons License - Attribution CC BY

Last reviewed
26 May 2016
Last updated
26 May 2016
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