| Before you start:
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Please ensure you have a copy of the following legislation before you commence the application process:
Explanation Guides for New National Code - Part D: Standards for Registered Providers 
Explanation Guides for New National Code - Part C, Section 3 - 5: Registration on CRICOS
+ Additional Legislation for Queensland Providers:
Queensland Education (Overseas Students) Act 1996 (new window) 
QueenslandEducation (Overseas Students) Regulations 1998 (new window)
USEFUL LINKS TO ASSIST WITH THE APPLICATION PROCESS:
Comparison between the old and new National Code (new window)
need description of site
description of site
http://www.dest.gov.au/NR/rdonlyres/31E732AD-58DC-405B-85EF-50B4FDBEE8D9/13967/RegonCRICOS1.rtf (new window) 
Only the following persons or entities may make an application for registration on CRICOS:
Principal of a State education institution
Director of an institute of TAFE
Chairperson of a board for an agricultural college
A university established by an Act
A non-State school
A non-university provider
An overseas higher education institution
A State college
An approved training organization (recognised or approved by the Training division of the Queensland Department of Education, Training and the Arts (DETA)
An institution accredited by NEAS.
Education (Overseas Students) Regulation 1998, Section 4
E.g.: Please scan and attach either a copy of the Registration or Accreditation Certificate, or letter of accreditation.
Providers can only be registered on CRICOS where they have been approved by the designated authority to provide courses of education or training to overseas students in that state. This approval can only be given where the provider to be registered has been found to comply with all the requirements for registration under the relevant state or territory legislation and Section 9 of the ESOS Act. This includes complying with the requirements of the National Code.
| If you have commenced the accreditation process but it has not yet been finalised, please attach a statement indicating when accreditation is expected and the details of who you have applied to. Your registration cannot be finalised until you are accredited. |
Please supply details of the structure of your company.
A provider must be a resident in Australia to be registered on CRICOS. If the provider is a company, it must be a company incorporated in Australia, that carries on business in Australia and that has its central management and control in Australia. If it is an unincorporated body, it must carry on its business and have its central management and control in Australia.
Example of evidence required: ASIC Company Certificate
Education Services for Overseas Students (ESOS) Act 9(2)(a)
Please supply details of the trading name, if different to your organisation name (and attach evidence)
E.g.: Certificate of registration of Trading Name
Please complete the attached Statutory Declaration (new window) 93k for the person designated as the Principal Executive Officer (PEO) for your organisation. This Statutory Declaration forms an integral part of the "fit and proper " test, which is designed to identify any past behaviour of a provider, associate or higher managerial agent of the organisation, which may impact on the suitability of the organisation to be registered to provide education and training to overseas students.
Please take this opportunity to complete a Statutory Declaration for any higher managerial agents of your organisation.
For further information on the "fit and proper " test, please consult the following Fact Sheet (new window) supplied by the Department of Education, Science and Training (DEST):
All applications for registration for Providers and courses under the Education (Overseas Students) Act are to be made by the Chief Executive Officer. Where a Provider wishes to delegate the routine administrative responsibility for registration to an officer or to a class of officers acting on behalf of the Chief Executive Officer, it is necessary for the Chief Executive Officer to notify the Queensland State Registration Authority for CRICOS of the delegation.
In the event that a delegation is not given, only applications from the Chief Executive officer will be acted upon. The delegation will only refer to the registered details and any changes to them and will not affect any of the Chief Executive Officer 's responsibilities under the Act. In particular, all official notifications with regard to registration matters will be sent to the Chief Executive Officer at the listed address of the Provider on the register.
Complete attached form if you wish to delegate responsibility (new window) 53k .
Details are required for Directors, Owners, Partners, Chief Executives, and Managers (as appropriate) including their residency status.
The registered provider must advise the designated authority in writing of any prospective changes to the ownership of the registered provider as soon as practical prior to the changes taking effect.
The registered provider must advise the designated authority in writing of any prospective changes to the high managerial agents (as defined in Section 5 of the ESOS Act) as soon as practical prior to the change taking effect or within 10 working days of the change taking effect where changes cannot be determined until it takes effect.
The registered provider must provide the designated authority with information on the new owner or high managerial agent for the purpose of making an assessment under section 9 (6) of the ESOS Act.
National Code Standard 15
| In the event that a change of ownership of the registered provider results in a change to the previous legal entity registered on CRICOS, the new entity must obtain its own CRICOS registration. |
Please supply address details for your Head Office, and the most appropriate postal address for any Queensland CRICOS related correspondence. Also include telephone, facsimile, email and website details.
Please supply details of the contact person who has been delegated by the Principal Executive Office (PEO) to act as the main contact person (for this application only).
Please indicate if a consultant was used in the construction of this application. If yes provide details.
If you would like us to deal directly with your consultant please indicate on the form by ticking the box.
Please supply details of all permanent training location/s at which you wish to enrol international students. CRICOS registration is State-specific. Only include those permanent training locations that are located within Queensland.
Please also include details of the numbers for both domestic and international students at each site.
National Code Part C 11
This number is calculated based on the information you have supplied in Section 1.8.
Only those students that will be residing in Australia on a student visa, issued by the Department if Immigration and Citizenship (DIAC), should be counted. Please do not include any students on visitor 's visas or working holiday visas.
National Code Part C 12
Please supply details of any CRICOS registrations held by you, or your organisation, or related body, in any other State or Territory in Australia.
If sanctions have been imposed on either a current or previous CRICOS registration in any State/Territory, please supply details of these sanctions.
| Related body means one which is linked to the applicant by common ownership or directors, partners, chief executive or managers, common name, contractual arrangement, informal understanding or other means such that the related body has a vested interest in the services provided or has a potential ability to influence the provision of services. |
If you, or your organisation, or related body have a current application for CRICOS registration in any other State or Territory, please provide details.
| Related body means one which is linked to the applicant by common ownership or directors, partners, chief executive or managers, common name, contractual arrangement, informal understanding or other means such that the related body has a vested interest in the services provided or has a potential ability to influence the provision of services. |
If you, or your organisation, or related body have ever been refused CRICOS registration in any State or Territory, please supply details of when and why the application was refused.
| Related body means one which is linked to the applicant by common ownership or directors, partners, chief executive or managers, common name, contractual arrangement, informal understanding or other means such that the related body has a vested interest in the services provided or has a potential ability to influence the provision of services. |
Please supply details of the facilities available to students at each permanent training location — for example the number of class rooms and / or computer rooms, as well as the facilities available to students including library, toilets, lunchrooms & disabled access.
Please supply evidence of either ownership or tenancy arrangements for each of these permanent training locations. This can be in the form of a Council Rates Notice if the premises are owned by your organisation or a copy of the lease contract if the premises are leased.
The registered provider must notify the designated authority and the students enrolled with the registered provider of any intention to relocate premises (including the head office and campus locations) at least 20 working days prior to the relocation.
Please provide a procedure detailing how the designated authority and all students and intending students (studying/visa granted/approved students) will be notified of any intention to relocate premises.
National Code Standard 14 & Explanation Guide
Please indicate whether your Student Handbook is available online via your website. If it is available online, please give details of the link.
If your handbook is available in a PDF or Word Document format, which can be downloaded from your website, please attach a copy of the document to this application. This will allow you to complete the following sections which will ask you for the page numbers for various policies/procedures.
The student handbook should contain all of the policies relevant to the students. We recommend you have all of your policies and procedures contained in one document available to staff.
References for each policy/procedure/proforma required:
Entry requirements —
A provider must have a written policy about entry requirements for registered courses which state:
National Code Standard 2 & Education (Overseas Students) Regulation 1998,Division 2 Section 6
Refund —
A provider must have a written policy about refunding fees.
The policy must be specific in its requirements as to when and how the student should apply for a refund.
The policy must state:
The policy must be clearly understandable by overseas students.
The policy must be provided to students prior to the student entering into any contract with the provider and any payments being made in relation to the registered course.
The actual written agreement between the provider and the student cannot include provisions for provider default but the agreement must advise students that, in the case of provider default, students are protected by the provisions of the ESOS Act 2000 and the ESOS Regulations 2001.
National Code Standard 3 & Education (Overseas Students) Regulation 1998,
Section 7
Dispute resolution —
A provider must have a written policy about resolving disputes between the registered provider and overseas students enrolled in registered courses conducted by the provider.
The policy must be provided to students before a contract about the student is entered into or an amount is paid for a registered course and within seven days after the student starts attending a registered course conducted by the provider.
The policy must include appropriate arrangements for independent grievance handling/dispute resolution which are inexpensive and can include a nominee of the student if the student so chooses.
The policy must state in a prominent way that:
The registered provider 's complaints and appeals processes must be independent, easily and immediately accessible and inexpensive for the parties involved. It must allow for the complaint or grievance to be resolved in a timely and appropriate manner.
Education (Overseas Students) Regulation 1998, Section 8
The provider must have a documented internal complaints handling and appeals process that ensures compliance with the requirements of Standard 8.1 of the National Code.
The registered provider must have arrangements in place for a person or body independent of and external to the registered provider to hear complaints or appeals arising from the registered provider 's internal complaints and appeals process or refer students to an existing body where that body is appropriate for the complaint or appeal.
National Code Standard 8
Under 18 students —
Where students under the age of 18 are not being cared for in Australia by a parent or suitable nominated relative (refer DIAC definition) registered providers must ensure the arrangements made to protect the personal safety and social well-being of those students are appropriate.
The registered provider must have policies and procedures about arrangements for unaccompanied children (under 18 years of age) that comply with Education (Overseas Students) Regulation1998 and National Code Standard 5
Education (Overseas Students) Regulation1998 & National Code Standard 5
If the provider intends to enrol unaccompanied children under 18 years of age, there must be a written policy about making arrangements for these students. This must include:
OR If No students under 18 will be enrolled a statement to that effect is required.
Education (Overseas Students) Regulation 1998, Section 9
Code of Ethics —
The registered provider must have a written policy that states that the registered provider is bound by the National Code.
Education (Overseas Students) Regulation 1998, Section 11
Arrangements with other providers —
Where more than one provider is to be involved in providing a registered course to overseas students (for example, where one develops the curriculum and awards the qualification, and another delivers the tuition), only one provider will be registered for that course. CRICOS registration for courses is not transferable between providers.
The registered provider must apply in writing to the designated authority to have the arrangement recognized for each individual registered course. The application must include details of the role played by each provider in the delivery of the course, and must identify the single provider who is to hold the registration for the course. The designated authority will assess the provider 's suitability for registration in light of its connection with and responsibility for the course.
Proposed changes to arrangements with other providers must be approved by the designated authority prior to the changes being made.
National Code Part C 10
Staff to student Ratio —
A provider must specify the number of overseas and domestic students they can teach at each site and the total capacity, having regard to its capacity and the number of other students enrolled. Capacity relates to the premises, facilities (including toilets, disabled access, lunchroom etc,) resources, equipment, materials and ratio of staff to student numbers.
National Code Part C 12.1
Floor Plans —
Please provide floor plans for each teaching premise/s.
National Code Part C 12.1 & National Code Standard 14 & Explanation Guides
Marketing Information and Practices —
Registered providers must ensure the marketing of its education and training services is professional, accurate and maintains the integrity and reputation of the industry.
The full provider legal entity, trading name and CRICOS number must be clearly identifiable on all marketing information and documentation, including electronic format provided to international students.
Information or advice given to students must not be false or misleading.
National Code Standard 1 & Explanation guide
Student Engagement before enrolment —
The registered provider must provide all relevant information to students prior to enrolment in line with the requirements in National Code Standard 2.1. This may include information made available electronically and on the letter of offer sent to the student
The registered provider must have a documented procedure for assessing students ' English proficiency and qualifications.
Registered providers must recruit students in an ethical and responsible manner and provide information that enables students to make informed decisions about studying with the registered provider in Australia. Registered providers must ensure students ' qualifications, experience and English language proficiency are appropriate for the course for which enrolment is sought.
The provider must ensure students receive all information listed under Standard 2 of the National Code prior to enrolment or acceptance of monies.
National Code Standard 2 & Explanation guide and Education (Overseas Students) Regulation 1998
Formalisation of enrolment —
The provider must enter into a written agreement with the student before (or at the same time) as accepting course money from the student.
The agreement must contain, as a minimum, the information specified in National Code 3.1.
Information about the refunds of course money must cover, as a minimum, the information specified in National Code 3.2
Providers must set out the circumstances in which personal information about the student maybe shared with others. DEST has created suggested wording that providers may use to meet this requirement see Explanation Guide Standard 3.
National Code Standard 3 & Explanation guide
Education Agents
The provider must have a written agreement with each agent it engages to recruit students on its behalf. Providers are not required to have a written agreement with agents who act on behalf of students or parents.
The agreement must specify the responsibilities of the education agent and the registered provider and the need to comply with the requirements in the National Code.
Registered providers must take all reasonable measures to use education agents that have an appropriate knowledge and understanding of the Australian international education industry and do not use education agents who are dishonest or lack integrity.
The provider must have processes for monitoring the activities of the education agent, termination of contracts where necessary, ensuring that agents have access to up-to-date accurate marketing information.
If you do not use agents please supply a statement to this effect acknowledging if agents are used in the future you are aware of the requirements of National Code Standard 4.
National Code Standard 4 & Explanation guide
Student Support Services
Registered providers must support students to adjust to study and life in Australia, to achieve their learning goals and to achieve satisfactory progress towards meeting the learning outcomes of the course.
The provider must have in place appropriate support services and be able to demonstrate the advice provided to intending overseas students on these services. Support should include grievance procedures, course progress, attendance requirements and accommodation issues, counselling and an orientation program.
The registered provider must have a documented critical incident policy together with procedures that cover the action to be taken in the event of a critical incident, required follow-up to the incident, and records of the incident and action taken.
The registered provider must designate a member of staff or members of staff to be the official point of contact for students. The student contact officer or officers must have access to up-to-date details of the registered provider 's support services. The registered provider must have sufficient student support personnel to meet the needs of the students enrolled with the registered provider.
The registered provider must ensure that its staff members who interact directly with students are aware of the registered provider 's obligations under the ESOS framework and the potential implications for students arising from the exercise of these obligations.
The registered provider must supply details of the orientation program and information provided to students. This information must comply with the requirements of National Code Standard 6.1 and be clear and easily understood by the students.
The provider must show evidence of an ongoing review process to ensure that staff members have up-to-date details of the support services available to students.
The 'Student Support Services ' policy must clearly demonstrate that these services adequately meet the needs of the international student population.
Policy and procedure for informing staff should be incorporated into staff handbooks and induction training.
National Code Standard 6 & Explanation guide
Critical Incident
The registered provider must have a documented critical incident policy together with procedures that cover the action to be taken in the event of a critical incident, required follow-up to the incident, and records of the incident and action taken.
Transfer between registered providers
The registered provider must have a policy on students wishing to transfer between registered providers.
If the student has not completed the course and requests a release within 6 months of commencing the course, the student will require a Letter of Release from the previous provider. Queensland providers MUST provide a Letter of Release if a student presents with a Letter of Offer, except where the conditions in National Code Standard 7.3 are not met.
The Letter of Release must include information on the following:
Where applicable, this procedure must include provisions for additional information required for students under 18 years of age.
National Code Standard 7 & Explanation Guide & Education (Overseas Students) Regulation 1998
Completion within the expected duration of study
The registered provider must have and implement documented policies and procedures for monitoring the progress of each student to ensure that at all times the student is in a position to complete the course within the expected duration as specified on the student 's eCoE. In monitoring this enrolment load, the registered provider must ensure that in each compulsory study period for a course, the student is studying at least one unit that is not by distance or online learning.
The procedures must include when and how the provider will alter the students eCOE, and detail how the provider will report students to DIAC.
The provider must only allow a student to extend the duration of their course under exceptional circumstances, and must issue the student with a new eCoE, showing the new completion date.
The provider must have a system for monitoring and recording the progress of the student for the purposes of National Code Standard 9.
National Code Standard 9
Online distance / policy procedure
The registered provider offers courses that include online / distance education components, the registered provider must supply the designated authority with a copy of the online / distance education policy and procedure. If not a statement to this effect will be required.
National Code Standard 9
Monitoring Course Progress
Registered providers must systematically monitor students ' course progress. Registered providers must be proactive in notifying and counselling students who are at risk of failing to meet course progress requirements. Registered providers must report students, under Section 19 of the ESOS Act, who have breached the course progress requirements.
The registered provider must provide staff and students with the policy and procedures for recording, monitoring, assessing, counselling and reporting the course progress of each student.
The policy should specify the:
The registered provider must implement the intervention strategy for any student who is at risk of not meeting satisfactory course progress requirements. Providers must notify the student in writing of its intention to report the student for not achieving satisfactory course progress.
The written notice must inform the student that he or she is able to access the registered provider 's complaints and appeals process as per National Code Standard 8 and that the student has 20 working days in which to do so.
National Code Standard 10
Monitoring Attendance
The registered providers must monitor students ' compliance with student visa conditions relating to attendance. The providers need to be proactive in notifying and counselling students who are at risk of failing to meet attendance requirements. The registered provider must report students, under Section 19 of the ESOS Act, who have breached the attendance requirements.
The registered provider must provide the designated authority with a policy and procedures for recording, monitoring, calculating, counselling and reporting the attendance of each student. These policies and procedures must be made available to staff and students.
The policies must stipulate the:
VET providers have the option of implementing the DEST / DIAC Course Progression policy
National Code Standard 11
Course Credit
The registered providers must appropriately recognise course credit within the ESOS framework.
The provider must have documented polices and procedures for the granting and recording of course credit and provide a record of the course credit to the student, which must be signed or otherwise accepted by the student, and placed it on the student 's file.
If the registered provider grants the student course credit which leads to a shortening of the student 's course, the registered provider must:
The provider 's policy and procedure on course credits must be incorporated into staff handbooks and induction training to ensure compliance with reporting requirements under the ESOS framework.
National Code Standard 12 & Explanation guide
Deferring, suspending or cancelling the student 's enrolment
The registered providers may only enable students to defer or temporarily suspend their studies, including granting a leave of absence, during the course through formal agreement in certain limited circumstances.
Providers must have documented procedures for assessing, approving, and recording a deferment or suspension of study.
Providers must inform the student that deferment, suspension or cancellation of enrolment may affect his or her student visa.
National Code Standard 13 & Explanation guide
Staffing Capability, Education Resources and Premises
The registered provider must ensure that any staff employed are suitably qualified or experienced in relation to the functions they perform for students.
The registration provider must ensure that the educational resources support the delivery of courses to students.
The registered provider must ensure that the premises at which a registered provider intends to enrol international students, including sufficient floor space for each student, which supports students to achieve their course outcomes.
The provision of staff and services are to accord with existing quality assurance frameworks that apply to the course or, where none exist, providers must have appropriate policies and procedures of their own.
The registered provider must notify the designated authority and enrolled students of any intention to relocate premises at least 20 working days before the relocation.
Evidence is required of the implementation of policies and procedures for the staffing and education resources required by the applicable quality assurance framework.
Or
Evidence is required of the implementation of the provider 's own staffing policies and procedures, where a course or provider is not subject to an appropriate quality assurance framework.
Policies and procedures are required for the recruitment, induction, performance assessment and ongoing development of staff involved with the recruitment or delivery of education or client services to overseas students.
Please supply details of the Staff to Student ratio at each permanent training location.
Please indicate if staff are employed on a permanent basis, or contractually.
National Code Part C 12.1 & National Code Standard 14 & Explanation Guides
Changes to registered provider 's ownership or management
Registered providers must proactively inform the designated authority of prospective ownership and / or management changes.
The provider is required to have a procedure on advising changes to a registered providers ' ownership or management.
National Code Standard 15 & ESOS Act & Explanation guide
1.15 Marketing Material
Attach copies of marketing material provided to prospective students or internet links to the appropriate pages.
National Code Standard 1
Part-time courses are not eligible for registration on CRICOS.
Registration on CRICOS is for a particular course for a particular state. A provider that wished to provide the same course in more than one state must seek registration for that course in each individual state.
The course application process is sector specific.
Work-based training / vocational placement:
Only work-based training / vocational placement, which complies with the following, is eligible for registration on CRICOS:
If the course is to include any work-based training / vocational placement, providers must include a copy of the 'Information Notice ' showing approval for the work-based training / vocational placement at the time of application for registration on CRICOS.
Online or distance education:
Courses delivered entirely online or by distance learning cannot be registered on CRICOS.
Courses with a distance or online component can only be registered on CRICOS where the designated authority is satisfied that these courses meet the minimum requirements as specified in Standard 9 of the National Code.
If the course includes either online or distance components, the course application must include a copy of your distance / online policy and procedures.
Arrangements for the provision of a course with another provider:
Any arrangements for the provision of courses with another provider must be approved as part of the registration process and any proposed changes to these arrangements during the period of registration must also be approved prior to the changes taking place. Registration is not transferable. For further information, contact the State Registration Authority (CRICOS) on 07 3237 1883.
Vocational Education and Training (VET) Sector:
** Only courses accredited by NEAS can be included in this section. For ELICOS courses accredited through a Training Package please use the Sector 'VET '.
University Sector:
Higher Education Sector:
School Sector:
DECLARATION
The Principal Executive Officer must complete the attached Statutory Declaration and post the original to the State Registering Authority:
Queensland State Registration Authority (CRICOS)
Office of Non-State Education
Queensland Department of Education, Training and the Arts
PO Box 15033
CITY EAST QLD 4002
OR scan the signed declaration and send it electronically to:
OR fax the signed declaration to:
Fax: 07 3237 0004
CRICOS QUOTATION
New provider and Re-Registration fee -
$238 including up to 20 courses lodged on the same day,
Additional courses will incur the following fees:
21- 40 courses - $59
41-60 courses - $118
61-80 courses - $177
For more than 80 additional courses, contact the State Registration Authority (CRICOS) on (07) 3237 1883.
* Courses not submitted on the same day as the New Provider or Re-Registration Application will incur separate charges. See below for 'New Course Application Fees '.
New Course application fee
Up to 20 courses - $59
21 — 40 courses - $118
41 — 60 courses - $177
Confirmation
You can choose to either submit your application online or to print the completed form and post to our office.
** Ensure you validate your form prior to submission.
Post your application to:
Queensland State Registration Authority (CRICOS)
Office of Non-State Education
Queensland Department of Education, Training and the Arts
PO Box 15033
CITY EAST QLD 4002
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