Version: 1.0
HRM-PR-050: Managing Employee Complaints
From time to time, an employee may consider that an administrative decision or the behaviour of others in the workplace is unfair or unreasonable. It is the Department's expectation that the employee will make all reasonable attempts to resolve the matter informally either individually or with the assistance of their local supervisor/manager. However, where this does not result in satisfactory resolution, the employee may pursue the matter through a more formal process. The purpose of this procedure is to ensure that such employee complaints are appropriately addressed and managed efficiently and effectively in reaching a resolution for all parties involved. This procedure provides information to managers and employees regarding the processes to be followed when managing employee complaints, focusing on the management and resolution of workplace issues at the local level.
Statement of intent
The Department is currently transitioning to a new procedure register.
Please click here to access this procedure.
We apologise for any inconvenience during this transition. Should you experience any difficulties, please contact the Procedure Team on 323 41448 or email ppr.stratpol@deta.qld.gov.au.
Document information
Approval record: 11/328974
Doc. Ref. 11/301545
Date of implementation: 2012-01-01 Date of publication: 2011-12-23 Date to be reviewed: 2013-01-01 This procedure replaces: 
^ Top of page
Other languages