If you have a complaint regarding a higher education provider, you should raise the complaint with the provider directly. All higher education providers are required to have grievance policies and procedures in place to manage student complaints.
If, after following the provider's grievance procedure you are dissatisfied with the handling of your complaint, you may request a review by the Queensland Ombudman's 
office. The office acts as an independent investigation agency for complaints against public agencies, which includes universities.
In addition, you can contact the Tertiary Education Quality and Standards Agency (TEQSA) , which is the agency that regulates higher education. Any complaints TEQSA receives about a higher education provider is considered when TEQSA performs its regulatory functions in determining if a provider is meeting its statutory obligations.
This page was last reviewed on 13 Feb 2012 at 05:02PM
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