Most higher education in the State is delivered by universities, which are authorised by individual university legislation to be the accrediting authority for the higher education awards that they confer.
A number of other higher education providers are also authorised to offer higher education courses and confer higher education awards in Queensland.
The Minister for Education, Training and Employment, the Honourable John-Paul Langbroek MP, is responsible for protecting the use of the term 'university' and for recommending to the Queensland Parliament, bodies to be established in the State as universities.
The Queensland Office of Higher Education manages the executive support to advise the Minister on higher education matters. For further information on higher education policy in Queensland, contact the Office of Higher Education.
If you have a complaint regarding a higher education provider, you should raise the complaint with the provider directly. All higher education providers are required to have grievance policies and procedures in place. If, after following the provider's grievance procedure you are dissatisfied with the handling of your complaint, you may request a review by the Queensland Ombudman's office. The Ombudman's office acts as an independent investigation agency for complaints against public agencies, which includes universities.
In addition, you can contact the Tertiary Education Quality and Standards Agency (TEQSA) , which is the agency that regulates higher education. Any complaint TEQSA receives about a higher education provider is taken into account when TEQSA performs its regulatory functions in determining if a provider is meeting its obligations.
This page was last reviewed on 09 Jul 2012 at 03:58PM