Support services


The way that support is provided to Queenslanders with disability will transition to the National Disability Insurance Scheme (NDIS) over the coming years. The NDIS will provide young people and their families/carers with greater choice on the types and ways support is provided. Families/carers will require support and information during this important transition as they begin to engage with new processes for accessing support. The NDIS website has resources and information for young people with disability and their families about access requirements, and the processes for planning and managing supports.

There are a range of supports that are currently available to assist people with disability. These supports include:

  • financial support
  • modifications to homes and vehicles
  • access to aids and equipment
  • a range of specialist disability services
  • planning for the future.

There are also support groups and community organisations that can provide support services to the person with the disability and their carers.

Counselling and support services are available 24 hours a day through Lifeline on 13 11 14 or the Salvo Care Line on 1300 363 622.

Financial support

The Department of Human Services provides a range of services and financial payments to support people with disability including:

  • carer payments
  • rent assistance
  • telephone allowance
  • utilities allowance
  • mobility allowance
  • education supplements
  • pharmaceutical allowance.

If the young person is receiving a Centrelink payment, they may be eligible for a Health Care Card which provides cheaper pharmaceuticals as well as bulk billing for doctors' appointments.


Home modifications

The Queensland Community Care program provides help with home modifications for people with disability. These modifications can be major (such as installing a lift or ramp and complex bathroom structures) or minor (such as small, low-cost aids and equipment which would improve accessibility in the home).

Vehicle modifications

If the young person's disability affects their ability to travel in a car, they may need to make some vehicle modifications. There are a range of modifications that can be made to ensure that a person with disability can travel safely as either the driver or passenger. Depending on the requirements these may be minor (such as swivel seats) or major (such as special control systems).

Aids and equipment

There are a range of aids and equipment which may be able to assist you. Aids, equipment and assistive technology refers to items that provide support to people with disability to enable them to complete everyday life activities.

Specialist disability services

To assist people with disability, additional specialised support is available which supplements general community support. These supports include accommodation support, life skills development, case management, community access support and respite services.

You may be eligible to access or all or some of these services.

Planning for the future

Support is available to help young people with disability and their families to plan for the future. There are a number of organisations that help families plan for the long-term. Their services include helping families to access universal and disability-specific supports and activities within their local community.

Last updated 12 September 2019