Contact us

Claims Management Officers

The department has claims management officers located in central office and in each region.

Claims management officers process sick leave, WorkCover claims, QSuper income protection claims, graduated return to work plans and graduated return to work timesheets to ensure that employee leave, pay and claims paperwork is processed accurately and in a timely manner.

The processing of leave and claims management for school cleaners is processed by central office claims management staff. Leave and claims for all other staff are processed by claims management officers based in the regional office that supports your school or work unit.

Central office

Central office claims management officers process injury management related leave for central office staff and all school cleaners.

Regional

Regional Health and Safety Consultants

Organisational Safety and Wellbeing

Central Health and Safety Consultants

Email: hsw@qed.qld.gov.au

Safety Operations

Performance and Reporting

Assurance

Strategy and Leadership

Other central office contacts

Non state school contacts

Other contacts

• Workplace Health and Safety Queensland Infoline: 1300 362 128
• Electrical Safety Queensland Infoline: 1300 362 128
• Queensland Health Infoline: 13 43 25 84 (13 Health), 24 hours a day, 7 days a week
• Workplace Rights Queensland Hotline: 1300 737 841
• Workplace Health and Safety Queensland Office locations

Useful websites

• Workplace Health and Safety Queensland—the statutory body that enforces and provides advice on Queensland workplace health and safety legislation.
• Electrical Safety Office—the statutory body that enforces and provides advice on Queensland electrical safety legislation.
• Queensland Health—public and environmental health, communicable diseases, drugs and poisons, etcetera.
• Health conditions directory—the Health Information Directory provides access to online health and well-being information. The fact sheets and other resources on this site are constantly expanded and regularly reviewed.
• Radiation Health—Queensland Government's radiation safety agency manages statewide policy, licensing and legislative responsibility for radiation health standards and radiation safety.
• Safe Work Australia—the Australian Government statutory agency with the primary responsibility of improving work health and safety and workers—compensation arrangements across Australia.
• Library services databases—web-based access to selected Australian and International databases and full-text information services. Resources include Australian Standards, journal articles, reports, statistical surveys, and research findings.

Staff Wellbeing Consultants

The Staff Wellbeing Team consists of a central office team and a Regional Wellbeing Consultant based in each region. The Staff Wellbeing Team provides strategic and operational advice to workplace leaders in central and regional office and schools. The Regional Wellbeing Consultants work directly with schools and regional teams to guide the planning implementation and evaluation of staff health and wellbeing initiatives (departmental staff search for 'planning staff wellbeing program' in OnePortal). Central office staff and managers are welcome to contact our central office or regional team members for information on resources available to support staff wellbeing in your workplace (departmental staff search for 'staff wellbeing' in OnePortal).

Regional Wellbeing Consultants

The department has Regional Wellbeing Consultants (RWCs) in all 8 regions to collaborate and support schools and regional office teams that would like assistance in implementing staff wellbeing initiatives.

The RWCs utilise best practice approaches including the 5-step process in the Staff wellbeing planning guide and Staff wellbeing framework, to assist schools within their region to plan, implement and evaluate staff health and wellbeing initiatives to improve the wellbeing of staff.