Creating safe, connected communities starts with supporting parents
Parentline is a free, confidential, 7-day-a-week hotline serviced by trained counsellors, supporting Queensland parents and carers. Funded by the Queensland Government, Parentline includes the Parent Navigator service which provides a direct line from parents to the department to ensure no parent feels alone when facing challenges.
Whether it's navigating bullying, anxiety, big emotions or family dynamics—Parentline gives parents tools and confidence to better support their children.
Why Parentline matters
Parents are often the first to notice when something's not right—whether it's bullying, changes in mood or school refusal. But many feel unsure of what to do or where to turn.
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Parenting doesn't come with a manual—Parentline offers calm, expert guidance from people who understand what young people need.
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Early support makes a big difference—getting help early can prevent issues from escalating at home or school.
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It's confidential, free and accessible—with extended hours, trained counsellors, webchat and online forums, support is there when families need it most.
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Government-backed and community trusted—the Queensland Government funds Parentline because it works—strengthening families and supporting young people when it matters most.
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Children thrive when parents feel supported—when parents have guidance, they're better equipped to support their child's wellbeing, learning and relationships.
More support for families: Expanded Parentline services
Parentline has expanded to give Queensland families stronger, more flexible support.
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Extended hours—phone and live web-chat support from 6am to midnight, 7 days a week.
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More counsellors—including expertise in disability, cultural responsiveness and school-related challenges.
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New peer support—My Circle is a safe online community for parents.
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Stronger school partnerships—the new Parent Navigator service provide a direct line between parents and the department to work together and tackle bullying incidents.
Together, we create safer, more connected school communities
Every parent deserves support when it matters most. Whether you're worried about bullying, struggling with family dynamics or just unsure what to do next—Parentline is here to help. With free, confidential advice from trained counsellors, extended hours and connections to additional support like the Parent Navigator, help is only a call or click away.
Parents and carers can call Parentline on 1300 30 1300 or use live web-based chat on the
Parentline website between 6am to midnight, 7 days a week.