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Claims Management

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​​​​​​​Purpose

To compensate schools and other educational sites for loss of, or damage to, claimable items as a result of a specific​ incident.

Duration of program

Ongoing

Eligibility

Cover is provided for all departmental education locations including, but not limited to – schools, environmental education centres, outdoor education centres, Australian Music Examination Board, central office and other units, regions, district offices and after school care facilities.

In accordance with the specified cover of the Resource Replacement Scheme and the coverage provided under Queensland Government Insurance Fund (QGIF), compensation for losses will be provided on the basis that:

  • the completed EQ38 claim form with all supporting documentation is emailed to the team within 3 months of the incident
  • the team must be notified within 48 hours via email of a significant incident.

Allocation of funds

The allocation of funds will be in accordance with the specified cover of the Resource Replacement Scheme and the coverage provided under Queensland Government Insurance Fund (QGIF). Compensation for losses will be provided on the basis that:

  • the applicable excess will be deducted from the overall claim amount
  • payment, excluding GST, is made to the location where the loss occurred
  • loss or damage to second-hand purchased equipment and materials will be compensated to the value of acquisition cost
  • obsolete items will be compensated to the next equivalent model available or the original acquisition cost, whichever is lesser
  • compensation is assessed and made at the discretion of the Resource Replacement Scheme.

Payment details

PaymentDuring month ofProportion of allocation paid
Upon verification and approval of the EQ38 claim and supporting documentationIn line with the monthly payment (except for schools affected by significant events where payments may be made fortnightly)Approved claim ​amount

Data requirements

To ensure claim for compensation is processed in a timely manner, provision of the following is required:

  • completion of the EQ38 form ensuring all sections are completed accurately and 'Section 3 – Declaration' is signed by the principal or deputy principal
  • current quotations or invoices for like-for-like replacement items within an Excel spreadsheet, including the following details:
    • EDQUIPPED (asset ID) items require OneSchool asset details report listing asset number and description
    • non-EDQUIPPED items require proof of purchase.

Recoupment process

Where lost items have been returned or recovered by the school, a recoupment of the funds will be undertaken by the Claims Management team.​

How to apply

Application must be made on the EQ38 claim form with all supporting d​ocumentation provided.

Contact us

Claims Management​
Phone: 1800 946 770
Email: ISD.ClaimsManagement@qed.qld.gov.au​​

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Last updated 15 December 2023