Rehabilitation and Return to Work Coordinators (RRTWCs) play an important role in coordinating the support provided to injured employees during their recovery. RRTWCs consult with the injured employee, treating doctor(s), health care professionals, supervisor and the relevant insurer (e.g. WorkCover or QSuper) to negotiate suitable duties and develop rehabilitation plans. Their role is further defined in
section 148 (PDF, 3.2MB) of the
Workers' Compensation and Rehabilitation Regulation 2025 (Qld) (PDF, 3.2MB).
RRTWCs in schools and regional offices can access consultancy support, guidance and advice from the Senior Injury Management Consultant(s) in their regional office. RRTWCs located in central office / CBD locations can access consultancy support, guidance and advice from the
Senior Injury Management Consultant in the central office Human Resources team.
All schools and workplaces should have access to a RRTWC. Information is available on
training for rehabilitation and return to work coordinators.
RRTWCs use a range of
rehabilitation case management forms.
Claim forms related to WorkCover, QSuper and leave are also available.
The workplace rehabilitation roles and responsibilities of principals and RRTWCs are outlined in the
RRTWC checklist.
Further details on the department's rehabilitation processes are available in the department's
workplace rehabilitation procedure.
Direct links to legislation:
Job task analyses
To help treating practitioners better understand the expectations of an employee's role, the department has collaborated with external health professionals to develop a range of job task analyses.
The job task analysis (JTA) outlines the key duties including the physical, psychosocial and cognitive demands of a role. It assists medical practitioners and health providers to have a deeper understanding of the role and requirements to support informed decision-making for workplace rehabilitation, recovery and return to work.
These documents are intended as a guide only and may not capture every duty, task, or responsibility performed in the role. As schools and workplaces may differ, consideration should be given to local expectations and conditions. Any role-specific or site-specific factors not included in the documentation should be discussed with the treating practitioner when seeking an assessment.
Work capabilities checklists
To support workplace rehabilitation, the department has collaborated with external health professionals to develop work capability checklists (WCCs). These are used where there is a need to understand an employee’s functional capacity in relation to the demands of a role, particularly following injury or illness.
WCCs are completed by treating medical practitioners or allied health professionals and provide a snapshot of an employee’s current functional capacity, including physical, psychosocial and cognitive factors during recovery. They support informed decision-making for workplace rehabilitation, recovery, return to work planning, and consideration of workplace adjustments.
These documents are intended as a guide only and may not capture every duty, task, or responsibility performed in the role. As schools and workplaces may differ, consideration should be given to local expectations and conditions. Any role-specific or site-specific factors not included in the documentation should be discussed with the treating practitioner when seeking an assessment.