Watch the
using the student overview feature video –
transcript.
Once your child has been added, a request will be sent to your child's school for final review and approval to add the student to your account. This process protects the security of the student's information.
The student will display as 'pending' on your home page prior to the school's approval.
Once the school has approved your request, you will receive a notification email and will be able to access your child's information at your next login.
Contact the school if you wish to discuss a pending student awaiting approval.
Note: If you added your child as part of the QParents registration process and registered using less than 100 points online, you will receive an email with information about what documents you will need to present at the school. You will need to present your documentation in person at the school before your student access is approved.
Logging in and out of a QParents account
If you have already completed the QParents registration process, you can then securely log in to your QParents account by following these steps.
- Enter your email address and password in the login box on the QParents home page.
- Select the
login button.
Note: If you are logging in to a device or at a new location for the first time, you may receive a 6-digit security code to the mobile phone number you have listed in your QParents account.
Watch the demonstration of
logging in to QParents –
transcript.
To maintain the security of your QParents account, always log out and close your browser when you finish your session. This is particularly important if you are accessing the service from a public computer. You'll find the logout button in the top right-hand corner of the screen.
I forgot my password
If you have forgotten your password, select the
forgotten your password link under the password box and follow the steps to reset your password. When prompted to enter your email address, ensure you enter the email address you used to register your QParents account.
I reset my password but didn't receive an email
Use the following steps to troubleshoot if you reset your password (following the steps in I forgot my password) and have not received your password reset email.
Confirm you have registered an account for QParents
Password resets can only occur for accounts that have previously been created through the QParents registration process. Refer to
registration and access for further information.
If you do already have a QParents account, continue with the following steps.
Check that the email address you entered is the same email address you used when you registered your QParents account.
If you have entered a different email address to the email address you registered with, you will not receive a password reset email. Confirm that you have entered the correct email address.
If you did not enter the correct email address, reset your password again using the correct email address.
Contact 13QGOV (13 74 68) if you are unsure what email address you used to register.
Check your email account folders and settings
Check your junk or spam folders in your email account. Add
no.reply@qparents.qld.edu.au as a trusted sender and try to reset your password again.
Try a work-around
If you still cannot locate your password reset email after following these steps, consider trying to reset your password using a different device or browser.
Sometimes emails are blocked from being received, depending on the security settings of your mail service provider or device.
Contact 13QGOV (13 74 68) if you still cannot reset your password.
I didn't receive my security code text
Occasionally, you may be prompted by email or SMS to enter a security code to verify your identity before access is granted. This might happen if unusual behaviour is detected (e.g. if you log in from a different location or on a different device).
You should receive your security code text within 30 seconds. If you have not received your security code text after this time, please try again. You may wish to try logging on using a different device or browser. Contact 13QGOV (13 74 68) if this is still unsuccessful.
My security code text has gone to an incorrect/old number
If the security code text has gone to an incorrect/old number, you can update your mobile phone number by logging in to your QParents account or by contacting 13QGOV (if you don’t have access to your old number).
If you are able to log in to QParents, refer to
changing a phone number, email address or password for instructions on updating your mobile number.
Contact 13QGOV (13 74 68) if you cannot log in and access your QParents account to update your mobile number.
I do not wish to receive security code texts
If you live overseas or live in an area where mobile connectivity is not reliable, you can choose to remove the mobile number associated with your QParents account so that security code texts are sent to your registered QParents email address instead.
We recommend that (where possible) mobile numbers are not removed, as it provides an additional layer of security.
Contact 13QGOV (13 74 68) if you cannot log in to your QParents account to remove your mobile number.
Changing a phone number, email address or password
This video contains a demonstration of
updating your account details –
transcript.
You can update your email address, mobile phone number or QParents password by selecting your name at the top right of the screen, next to the logout button. Please note these details are only used for your QParents account. Changing your details in QParents will not update your parent details (e.g. email or mobile phone number) in OneSchool. Contact your child's school if you wish to update the details they have recorded for you. If you would like to remove the mobile number from your QParents account so that security codes are sent to you via email, delete the mobile number and select
submit to save your changes.
If you have forgotten your password and cannot log in to your account to update it, please refer to
I forgot my password for instructions on how to reset your password. Please contact 13QGOV (13 74 68) if you need further help.
Adding children to an account
During the registration process, you will need to add the student/s you have been nominated for to your QParents account. Once you have registered for QParents, you may receive further invitations from your child's school/s to add other students to your account. This may happen if you have children who attend different schools, if your family situation has changed or if you had not been invited to view all of your children's information in QParents at the time you registered your account.
You will only be able to add a child to your account if the school has invited you to join QParents and nominated you to access your child’s student information.
There are 2 types of invitations you may receive to add students to your account.
- If you receive an invitation with a unique invitation code
- Follow the steps to register. Refer to the
fact sheet for parents for further information.
- During the registration process, you will be asked if you already have a QParents account.
- Select
yes if you already have a QParents account and enter your account details, or select
no if you do not already have a QParents account and follow the prompts to add the student.
- Once verified by the school, the student will be visible on your QParents account.
- If you receive an invitation letting you know that you can now add your student (a unique invitation code does not display)
- Log in to your QParents account.
- Select the
add a student button on the
my students dashboard.
- Enter your child's EQ ID, their year level and their school.
- Select the
submit button.
Once the student has been added, a request will be sent to the school for final review and approval to add this student to your account. This process protects the security of the student's information.
Once the school has approved your request, you will receive a notification email and will be able to access your child's information at your next login.
I don't know my child's EQ ID
The EQ ID (which consists of 10 numbers and 1 letter) is printed on a number of school-produced documents (including invoices, financial statements and academic reports) and underneath the barcode on your child's student ID card. Schools may also choose to distribute EQ IDs when inviting parents to join QParents.
EQ ID numbers are only provided by the school. You will need to contact your child's school if you cannot find your child's EQ ID.
'Student not found' message
There are a number of scenarios that may result in receiving a 'student not found' message when trying to add a student.
The details entered are incorrect
Check that the EQ ID, year level and school you are entering are correct.
You are not nominated as a QParents Account Owner (QPAO) for the student
Each school will need to have nominated you as a QPAO for each of your children – even if you already have an active QParents account for a different student. Contact your child's school if you have not received an email or hardcopy letter nominating you as a QPAO.
Your child does not attend a QParents school
Your child's school will need to have opted in to QParents for you to be able to add them through QParents. If your child has moved to a new school that does not use QParents, they will no longer display and you will not be able to add them to your account.
Your child has changed schools or has not yet attended their new school
Your child will remain on your account even if they change schools (such as moving up to high school). Refer to
my child has disappeared from my account for further information.
However, for you to be able to view (or add) your child using your QParents account, they must still
attend a QParents school (the new school must use QParents)
be an active student at the new school
be in a year level that has been invited to access QParents at that school.
Contact your child's school if you wish to confirm the above details for your child.
There may be a period of time during school break where your child disappears from your account as their enrolment is moved from one school to another. This is normal and your child will reappear once the new school year begins and the enrolment becomes active – there is no need to add your child again.
The information available to you in QParents is managed by each individual school, so the information displaying for the new school may be different to what was displayed at the previous school.
Your child has changed year levels
If your child has changed year levels since you were invited to QParents, you will need to enter the student's current year level when adding them to your account.
Note: If it is close to the beginning of a new school year and the student cannot be found, try entering the year level from their previous school year.
You have been sent a new QParents email invitation with a new invitation code
If you already have a QParents account but have received a new invitation email with a new unique invitation code, you will need to select the link provided in the email and follow the prompts onscreen to complete the process of adding your child.
My child has disappeared from my account
If you previously had a child added to your account and they are no longer appearing, this may be caused by 1 of the following scenarios.
Your child has changed schools or is not yet active at their new school
Once you have registered and have an active QParents account, the account is yours. Your child will remain on your account even if they change schools (such as moving up to high school).
However, for you to be able to view (or add) your child using your QParents account, they must still:
attend a QParents school (the new school must use QParents)
be an active student at the new school
be in a year level that has been invited to access QParents at that school.
Contact your child's school if you wish to confirm the above details for your child.
There may be a period of time during school break where your child disappears from your account as their enrolment is moved from one school to another. This is normal and your child will reappear once the new school year begins and the enrolment becomes active – there is no need to add your child again.
The information available to you in QParents is managed by each individual school, so the information displaying for the new school may be different to what displayed at the previous school.
Your child's enrolment details recorded in the school's IT system have changed
Information about your child in QParents has been collected through school processes (such as enrolment) and/or recorded by teachers and school staff in OneSchool (the department's student and school data management system).
QParents also uses this information to identify which students may be added to your account. If you previously had a student on your account who is no longer appearing and your child has not changed schools, it may be due to enrolment information or QParents set-up options being changed by your child's school. Contact the school to discuss in the first instance. Please contact 13QGOV (13 74 68) if you need further help.
I am receiving an error
If you receive a technical error while using QParents, a message will display on-screen 'sorry, an error has occurred'.
Please wait a moment and then try to perform your transaction again. Contact 13QGOV (13 74 68) if the problem persists.