Safe and respectful school communities

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​ Your child, our student. One team.
​​​​​​​​​​​​​​​​​Your child, our student. One team.

​​We all deserve respectful, safe ​a​​nd non-violent environments, so aggression and harassment of any kind—physical, verbal or otherwise—isn't acceptable.

When you interact wit​h school staff, remember we're all on the same team to support your child. We all have your child's best interests at heart, and the best way to achieve a positive learning experience is to work together.​

Explore tips on communicating and collabor​​ating with school staff to support your child and build a positive school culture in our resources​ section​.​

Let’s commu​nicate​

Positive and honest communication between you and your child’s school means better outcomes for your child. We are all on the same team.


Let’s collaborate

Working with your child’s school can create great outcomes for your child. You can get better ideas about how to best support learning at home, and school staff can better understand your child’s unique needs.

Let’s build our school culture

Everyone deserves to feel welcome and included in their school community. As a parent, you can help build this sense of belonging.

Be safe and respectful

Our teachers and school staff are vital in shaping the learning and development of future generations.

Despite the influential role our school staff play in our community, the number of incidents where staff experience unacceptable and abusive behaviour is on the increase.

Identifying abuse

Abuse is a broad term. Offensive behaviour towards school staff can vary in form, frequency and severity, but all of it needs to be taken seriously. Sometimes, abuse and occupational violence take the shape of subtle aggression that doesn't feel like a big deal but still has a significant impact on school staff.

Every action you take has the potential to uplift or tear down, so consider your actions and their impact carefully.

We support the National strategy to address the abuse of teachers, school leaders and other school staff by the Australian Institute for Teaching and School Leadership (AITSL).

The national strategy outlines the actions required to support teachers, school leaders and school staff to respond to and reduce incidents of staff abuse in a school environment. The strategy:

  • explores what leads to teacher, school leader and other school staff abuse related to their roles in schools
  • identifies and assesses existing policies and strategies to address this abuse
  • proposes potential solutions.

Schools are safe workplaces

Schools are workplaces, just like any other. We are all responsible for keeping our schools safe and respectful—a safe learning environment for your child, and a safe workplace for our staff. School staff can't give you and your child the support you need if they feel unsafe in their workplace.

Working with you

We want to make sure we are all working together for your child, our student. To help do this a Parent and Community Code of Conduct has been developed, this supports the Student Code of Conduct and the staff Code of Conduct for the Queensland Public Service.

We're listening to you

If you have an issue that you feel is adversely affecting your child's education and requires a resolution. The Making a complaint section provides a step-by-step process to assist with the resolution of complaints.​

Safe and respectful school communities campaign

The department launched the Safe and respectful school communities campaign with videos and resources to highlight occupational violence in schools and encourage positive communication and collaboration between parents, carers and schools.

Schools are not only learning places, but workplaces where school staff have the right to feel safe and respected. This campaign outlines the importance of safe and respectful partnerships between parents, carers and school staff.

It’s important to remember we’re all on the same team and by working together, we can all contribute to positive student outcomes.

The Safe and respectful school communities campaign commenced in September 2021 and is aimed at Queensland parents and carers of primary and secondary school aged children. The campaign material is featured on Facebook, Instagram, SnapChat and YouTube, and will progressively roll out more content into 2022.


Tip sheets

Let's collaborate

Let's communicate

Let's model positive behaviour


Landscape poster

Portrait poster

Campaign videos


Provide us your feedback

We want to continuously improve collaboration, communication and positive school culture. Let us know what materials we can develop to encourage positive behaviour between parents, carers and schools.

Last updated 09 May 2024