Claims Management Officers
The department has claims management officers located in central office and in each region.
Claims management officers process sick leave, WorkCover claims, QSuper income protection claims, graduated return to work plans and graduated return to work timesheets to ensure that employee leave, pay and claims paperwork is processed accurately and in a timely manner.
The processing of leave and claims management for school cleaners is processed by central office claims management staff. Leave and claims for all other staff are processed by claims management officers based in the regional office that supports your school or work unit.
Central office
Central office claims management officers process injury management related leave for central office staff and all school cleaners.
| Health, Safety and Wellbeing |
Geraldine Toohey
Senior Claims Management Officer
Phone: (07) 3513 6550
Email: Geraldine.Toohey@qed.qld.gov.au |
| Central office |
Email: ClaimsManagement.CO@qed.qld.gov.au
Alison Ryan
Claims Management Officer
Phone: (07) 3513 5469
Email: Alison.Ryan@qed.qld.gov.au |
| Cleaners claims |
Email: ClaimsManagement.STRATHR@qed.qld.gov.au
Karen North
Claims Management Officer
Cleaners in Metropolitan South and Darling Downs South West regions
Phone: (07) 3513 6552
Geraldine Toohey
Senior Claims Management Officer
Cleaners in North Coast region
Phone: (07) 3513 6550
Andrea Collins
Claims Management Officer
Cleaners in South East, Far North, North Queensland and Central Queensland regions
Phone: (07) 3034 4912
Nicole Markos
Claims Management Officer
Cleaners in Metropolitan North region
Phone: (07) 3513 6531 |
Regional
Regional Health and Safety Consultants
Central Health and Safety Consultants
Please email general enquiries to hsw@qed.qld.gov.au.
Other central office contacts
Administration of Medication, Anaphylaxis, Asthma, Diabetes and other Specialised Health Conditions, Contagious Conditions, Headlice, Sun Safety and Smart Choices (Healthy Food and Drink Supply Strategy)
State Schools—Operations
Phone: (07) 3513 5956
Non state school contacts
Queensland Catholic Education Commission
Phone: (07) 3316 5800
Brisbane Catholic Education
Phone: (07) 3033 7534
Lutheran Education Queensland
Phone: (07) 3511 4050
Anglican Schools Commission
Phone: (07) 3835 2288
Independent Schools Queensland
Phone: (07) 3228 1515
Other contacts
- Workplace Health and Safety Queensland Infoline: 1300 362 128
- Electrical Safety Queensland Infoline: 1300 362 128
- Queensland Health Infoline: 13 43 25 84 (13 Health), 24 hours a day, 7 days a week
- Workplace Rights Queensland Hotline: 1300 737 841
- Workplace Health and Safety Queensland Office locations
Useful websites
- Workplace Health and Safety Queensland—the statutory body that enforces and provides advice on Queensland workplace health and safety legislation.
- Electrical Safety Office—the statutory body that enforces and provides advice on Queensland electrical safety legislation.
- Queensland Health—public and environmental health, communicable diseases, drugs and poisons, etc.
- Health conditions directory—the Health Information Directory provides access to online health and well-being information. The fact sheets and other resources on this site are constantly expanded and regularly reviewed.
- Radiation Health—Queensland Government's radiation safety agency manages statewide policy, licensing and legislative responsibility for radiation health standards and radiation safety.
- Safe Work Australia—the Australian Government statutory agency with the primary responsibility of improving work health and safety and workers—compensation arrangements across Australia.
- Library services databases—web-based access to selected Australian and International databases and full-text information services. Resources include Australian Standards, journal articles, reports, statistical surveys and research findings.
Staff Wellbeing Consultants
The Staff Wellbeing Team consists of a central office team and a Regional Wellbeing Consultant based in each region. The Staff Wellbeing Team provides strategic and operational advice to workplace leaders in central and regional office and schools. The Regional Wellbeing Consultants work directly with schools and regional teams to guide the planning implementation and evaluation of staff health and wellbeing initiatives (departmental staff search for 'planning staff wellbeing program' in OnePortal). Central office staff and managers are welcome to contact our central office or regional team members for information on resources available to support staff wellbeing in your workplace (departmental staff search for 'staff wellbeing' in OnePortal).
Regional Wellbeing Consultants
The department has Regional Wellbeing Consultants (RWCs) in all 8 regions to collaborate and support schools and regional office teams that would like assistance in implementing staff wellbeing initiatives.
The RWCs utilise best practice approaches including the 5-step process in the Staff wellbeing planning guide and Staff wellbeing framework, to assist schools within their region to plan, implement and evaluate staff health and wellbeing initiatives to improve the wellbeing of staff.
Injury Management Consultants
The senior injury management team includes centrally-based staff with a statewide focus and regional staff who assist school-based personnel. Senior injury management consultants provide consultancy advice to school-based rehabilitation and return to work coordinators, managers and principals. They also deliver rehabilitation services for employees with complex injuries or illnesses.