Claims Management Officers
The department has claims management officers located in central office and in each region.
Claims management officers process sick leave,
WorkCover claims,
QSuper income protection claims, graduated return to work plans and graduated return to work timesheets to ensure that employee leave, pay and claims paperwork is processed accurately and in a timely manner.
The processing of leave and claims management for school cleaners is processed by central office claims management staff. Leave and claims for all other staff are processed by claims management officers based in the regional office that supports your school or work unit.
Central office
Central office claims management officers process injury management related leave for central office staff and all school cleaners.
Regional
Regional Health and Safety Consultants
Metropolitan Region
Covering: Brisbane city, Brisbane North and Brisbane South. |
Brenda Lack (Manager, Organisational Health, Metropolitan Region)
Mobile: 0407 174 186
Email:
Brenda.Lack@qed.qld.gov.au
Scott Cunnington (Brisbane city and south)
Mobile: 0476 826 095
Email:
Scott.Cunnington@qed.qld.gov.au
Alanna Fitzpatrick (Ipswich and west)
Mobile: 0447 162 698
Email:
Alanna.Fitzpatrick@qed.qld.gov.au
Kelly Keim (Brisbane north)
Mobile: 0472 843 988
Email:
Kelly.Keim@qed.qld.gov.au
|
South East Region
Covering: Redlands, Logan, Gold Coast, and west to Aratula |
Patricia Hoffman
Phone: (07) 5617 6105
Mobile: 0448 152 183
Email:
Patricia.Hoffman@qed.qld.gov.au |
North Coast Region
Covering: Murrumba, Nambour and Sunshine Coast areas |
Leanne Bowen (North Lakes)
Phone: (07) 3203 9025
Mobile: 0438 181 222
Email:
Leanne.Bowen@qed.qld.gov.au
|
North Coast Region
Covering: Gympie, Maryborough and Bundaberg areas |
Julie Muza (Maryborough)
Phone: (07) 4122 0812
Mobile: 0407 148 709
Email:
Julie.Muza@qed.qld.gov.au |
Darling Downs South West Region
Covering: Gatton, Lockyer Valley, Laidley, Toowoomba, The Downs (Western and Southern), Warwick, Kingaroy and Roma areas, plus Norfolk Island |
Wayne Bentley (Toowoomba)
Phone: (07) 4616 7646
Mobile: 0476 248 534
Email:
Wayne.Bentley@qed.qld.gov.au |
Central Queensland Region
Covering: Mackay, Rockhampton, Gladstone, Emerald and Longreach areas |
Patricia McLennan (Rockhampton)
Phone: (07) 4932 4023
Mobile: 0429 628 674
Email:
Patricia.McLennan@qed.qld.gov.au |
Northern Region
Covering: Townsville, Bowen, Proserpine, Charters Towers, Hughenden, Mt Isa and Normanton areas |
Loretta MacEachern (Townsville)
Phone: (07) 4758 3335
Mobile: 0427 119 179
Email:
Loretta.MacEachern@qed.qld.gov.au |
Far North Queensland Region
Covering: Cairns Coastal, Tablelands-Johnstone, Torres Strait, Cape York and Savannah districts |
Brett Moore (Cairns)
Phone: (07) 4037 3853
Mobile: 0429 471 078
Email:
Brett.Moore@qed.qld.gov.au |
Organisational Safety and Wellbeing
David Campling
A/Director, Organisational Safety and Wellbeing
Email:
David.Campling@qed.qld.gov.au
Central Health and Safety Consultants
Email:
hsw@qed.qld.gov.au
Safety Framework Review Project
Other central office contacts
| Administration of Medication, Anaphylaxis, Asthma, Diabetes and other Specialised Health Conditions, Contagious Conditions, Headlice, Sun Safety, and Smart Choices (Healthy Food and Drink Supply Strategy) |
State Schools-Operations
Phone: (07) 3513 5956 |
| School Curriculum Activity Risk Assessment Guidelines |
Email enquiries to:
cara@qed.qld.gov.au |
Non state school contacts
| Queensland Catholic Education Commission |
Phone: (07) 3316 5800 |
| Brisbane Catholic Education |
Phone: (07) 3033 7534 |
| Lutheran Education Queensland |
Phone: (07) 3511 4050 |
| Anglican Schools Commission |
Phone: (07) 3835 2288 |
| Independent Schools Queensland |
Phone: (07) 3228 1515 |
Other contacts
- Workplace Health and Safety Queensland Infoline: 1300 362 128
- Electrical Safety Queensland Infoline: 1300 362 128
- Queensland Health Infoline: 13 43 25 84 (13 Health), 24 hours a day, 7 days a week
- Workplace Rights Queensland Hotline: 1300 737 841
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Workplace Health and Safety Queensland Office locations (referred to on the website as Offices of Fair and Safe Work Queensland)
Useful websites
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Workplace Health and Safety Queensland: the statutory body that enforces and provides advice on Queensland workplace health and safety legislation.
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Electrical Safety Office: the statutory body that enforces and provides advice on Queensland electrical safety legislation.
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Queensland Health: public and environmental health, communicable diseases, drugs and poisons, etc.
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Qld Health fact sheets: the Health Information Directory provides access to online health and well-being information. The fact sheets and other resources on this site are constantly expanded and regularly reviewed.
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Radiation Health: Queensland government's radiation safety agency manages statewide policy, licensing and legislative responsibility for radiation health standards and radiation safety.
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Safe Work Australia: the Australian Government statutory agency with the primary responsibility of improving work health and safety and workers—compensation arrangements across Australia.
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Library services databases: web-based access to selected Australian and International databases and full-text information services. Resources include Australian Standards, journal articles, reports, statistical surveys, and research findings.
Staff Wellbeing Consultants
The Staff Wellbeing Team consists of a small team in central office and a Regional Wellbeing Coordinator based in each region. In addition, Metropolitan, South East and Central Queensland employ a Wellbeing Consultant to support specific regional needs. The Staff Wellbeing Team provide strategic and operational advice to workplace leaders in central and regional office, and schools. The Regional Wellbeing Coordinators work directly with schools and regional teams to guide the planning implementation and evaluation of staff health and wellbeing initiatives (departmental staff search for 'planning staff wellbeing program' in OnePortal). Central office staff and managers are welcome to contact our central office or regional team members for information on resources available to support staff wellbeing in your workplace (departmental staff search for 'staff wellbeing' in OnePortal).
Regional Wellbeing Coordinators
The department has Regional Wellbeing Coordinators (RWCs) in all 7 regions to collaborate and support schools and regional office teams that would like assistance in implementing staff wellbeing initiatives.
The RWCs utilise best practice approaches including the 5-step process in the Staff wellbeing planning guide and Staff wellbeing framework, to assist schools within their region to plan, implement and evaluate staff health and wellbeing initiatives to improve the wellbeing of staff.
Injury Management Consultants
The senior injury management team includes centrally-based staff with a state-wide focus, and regional staff who assist school-based personnel. Senior injury management consultants provide consultancy advice to school-based rehabilitation and return to work coordinators, managers and principals. They also deliver rehabilitation services for employees with complex injuries or illnesses.