Employee Assistance Program


​​​Staff counselling services—TELUS Health​—phone: 1800 604 640

Queensland Department of Education staff and immediate family members wishing to access free, confidential, face-to-face or phone counselling services for work or non-work related issues are encouraged to contact the department's external Employee Assistance Program (EAP) provider, TELUS Health, by phoning 1800 604 640.

This is a 24/7 phone number. Urgent after hours counselling requests will be put through to an on-call counsellor. All non-urgent counselling requests received after hours will be booked to occur during business hours.

TELUS Health ​has counsellors located across the state in all major regional areas for staff wanting a face to face appointment. Phone counselling is available in smaller regional and more remote areas.

All staff and their immediate family members are entitled to access up to 4 counselling sessions per calendar year.

Principals and managers

Principals and managers play an important role in promoting employee wellbeing and positive working relationships. Advising staff of the availability of the employee assistance service for counselling and support may assist employees with early signs of stress.

TELUS Health also offers a manager hotline (phone only) for all staff with supervisory responsibilities. Access to this service is via the TELUS Health​ 1800 604 640 phone number.

Emergencies or natural disasters

Principals and managers may consider that onsite staff support following a disaster or emergency would be of benefit to staff. For schools, these services are to be requested via the Regional Human Resource (HR) Director and for Central Office/CBD workplaces, through Organisational Safety and Wellbeing.

Immediately after a natural disaster, and during recovery efforts, it is common to experience some symptoms of psychological distress. With the support of colleagues, family and friends, most people will recover emotionally without the need for professional assistance. However, some people may be at risk of developing mental health problems without professional assistance. While some may benefit from psychological support almost immediately after a trauma such as a natural disaster, others may need to seek assistance weeks or even months afterwards.

Staff and immediate family members can contact the department's EAP provider, TELUS Health, ​on 1800 604 640 if they require phone or face-to-face counselling after a natural disaster. This is 24/7 emergency phone counselling available during the term and over the holiday periods.

Principals and managers wanting advice on how to assist staff cope with the emotional aftermath of a natural disaster are also able to call the Manager Hotline by phoning 1800 604 640 for free, confidential consultations with senior advisors.

For information on EAP services in the event of an emergency or natural disaster, please download the following fact sheets.

Special leave and support following an emergency or natural disaster

For more information on special leave entitlements in the event of an emergency or natural disaster, please review Special Leave (Directive 05/17)​.

Last updated 22 February 2024